Customer Questions and Answers for Refrigerator Ice Dispenser Motor by Whirlpool

Hi Tami. Open the door and tape the door switch closed. Then remove the ice bin and set aside. Then use a glass to actuate the ice dispenser paddle with the door open. Is the auger motor turning? If not then you need to do the same after hooking your volt meter on the auger motor wires and see if you have 120 vac. If not then you will need to see why you lost voltage . Either a bad wire connection or a bad fountain control board. Fountain control board part # WP2252174. Auger motor part # WP2252130. This should also open the door chute flapper motor Part # WPW10184813. The flap is part # WP2305258. You will check it the same way to see if it is working. Was there any ice frozen in the bottom of the ice bin? If you do not shut off the ice maker from time to time, it will overflow and jam the auger itself. Thank You.

Hello Randall. You will need to test and see if there is power going to the motor WP2252130. To do this, you will open the freezer door. Then tape the door switch closed. Remove the cover under the dispenser bottom and unplug the wires going to the motor. Now press the dispenser and see if power is coming to the motor. If so, and the motor does not run, replace the motor. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. Hope this helps. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

1. Disconnect the unit from the electrical supply.2. To remove the motor: a)Open the freezer door. b)Remove the ice container from the freezer door. c) Remove the two screws from the motor housing cover and remove the cover. d)Disconnect the harness connector from the motor terminals. e)Remove the four screws from the motor bracket and allow the motor to drop down. f) Pull the hex drive shaft out of the motor. 3. To reinstall the motor: a)Remove the two screws from the hex drive shaft coupling holder and remove the coupling assembly. b) Install the hex drive shaft in the motor as far as it will go. c) Slide the new motor assembly back into place in the freezer door and mount it with the four screws you removed earlier. Make sure that the top of the hex drive shaft, spring, and pin are through the hole in the ice container plate. NOTE: On 2002, and later models, the pin is not used. d) Plug the harness connector into the motor. NOTE: The connector is designed to fit only one way on the motor terminals. e) Position the motor housing cover so that the raised center faces the motor, and mount it in place with the two screws you removed earlier. f) Make sure that the spring and pin are in the center hole of the hex drive shaft, and that the bearing and seal are properly positioned on the coupling, as shown.g) Position the coupling assembly over the spring-loaded pin, then push down on the coupling and align it with the top of the hex drive shaft. Secure the coupling assembly with the two screws you removed earlier. h)Replace the ice container on the freezer door plate. NOTE: The coupling in the ice container does not have to align with the coupling on the end of the hex drive shaft when the ice container is installed. They will engage as soon as the ice dispenser is activated. At that time, the motor will turn, and the spring-loaded coupling on the end of the hex drive shaft will pop up and engage the ice container coupling (you will hear a “snap” when the coupling pops up and engages). Hope this helps!

Hello Dennis. Remove the motor and test across the red/white wire and the brown/white wire. With the light switsh closed, and the dispenser calling for ice, you should have 120 volts there. If so, the motor will need to be replaced. Hope this helps.

Hello Mike. You will need to open the freezer door, and look under the bottom of the dispenser housing, and remove the screws to change the motor. Hope this helps.