Billy December 30, 2020 for Model Number GS6NBEXRS00 I bought a new auger motor but the auger shaft appears to be seized up in the motor. Any tips on getting it out?
1 Answer Billy, With the motor still installed, try to get a pair of channel locks or vice grips on the head of the shaft and try to rotate it both ways to break it free. You could also try to tap it with a hammer to see if it will loosen up. Read More...
Dave August 23, 2020 for Model Number ED5LVAXVQ00 The auger drive shaft seems to have dropped a little lower into the door. Can this part be adjusted so that it makes better contact with the socket on bottom part of the ice bucket auger?
1 Answer Hello Dave, you would need to check the auger motor mounting to see if it has cracked and the motor has shifted. Read More...
M July 26, 2020 for Model Number kscs25fvms01 Hi, in my case the motor is turning and the motor drive shaft is turning, but it doesn't turn the ice bucket shaft - looks like the connection between the two has gotten rusted (although from looks it seems ok) . I feel I should get these 3 parts : i) auger motor drive shaft (listed here) ii) drive shaft seal (https://www.appliancepartspros.com/whirlpool-shaft-assy-motor-wp2188917-ap6006077.html ) - mine looks ok enough but just to be safe iii) ice bucket coupling (https://www.appliancepartspros.com/whirlpool-coupling-socket-wp2188918-ap6006078.html) - to make sure gears on both side are new. What's confusing is that your site also has parts like https://www.appliancepartspros.com/whirlpool-coupling-bottom-crusher-wp2220458-ap6006687.html for this model, although mine looks different - I'm wondering if I'm missing a piece or something ? I posted a video of my issue to show more info - https://youtu.be/Z6zapzlLlbg Thanks again !
1 Answer M, Before replacing any parts, you will want to remove the shaft from the door and see if the coupler is just frozen to the shaft and causing it to not make contact. You can run under hot water then let completely dry to correct the issue. Read More...
Bucky May 21, 2020 for Model Number KSCK25FVMS03 The motor makes noise but no ice is crushed or dispensed. The coupling connecting the auger shaft and the ice bucket seemed wobbly or loose-fitting. The teeth or grooves seem fine. I tried to get the coupling off but the Philips head screw does not loosen even with some penetrating oil applied. Maybe a rust issue. Then I tried to take the auger shaft out. I removed the two screws and the plastic housing but cannot lift the shaft out. Maybe a rust issue too. I put a vice grip on the shaft and tried tapping up to help lift it out, but that didn't break anything loose, it simply raised the shaft to a height where the ice bucket would no longer seat. So, I tapped the shaft back down and returned to motor noise and no ice dispensed. What do you suggest?
1 Answer Bucky, Under where the ice bin is above the top shelf there is a cover that you would remove. This will give access to the motor. Before trying to remove the motor, try tapping down on the shaft with a hammer to see if you can break the shaft free from the motor. If not then drop the motor down and try to work on it at the motor to break it free. The motor and possibly the shaft will need to be replaced. Read More...
Teresadevine09 June 24, 2019 for Model Number ED25DQXAW00 My ice dispenser wont stop dispensing ice if the freezer door is shut. What do I do?
1 Answer Teresa, It sounds like you may have an issue of a sticking switch and will want to remove the dispenser cover to check the switch. To get the cover off you would need to use a flat blade screwdriver at the bottom of the cover and pop the cover off. This will give access to the switch. Read More...
Pete January 03, 2019 for Model Number ED5LHAXWB00 I removed the ice bin from the door (with difficulty) and it pulled the auger shaft up out of its housing about 2 inches. I removed the auger shaft completely to check it, but then tried getting it to sit back down in the correct position, but it won't go back in all the way, and it sounds like there are some crushed ice particles down in the shaft housing keeping the auger shaft from going back into the correct position. Can this be solved simply by defrosting the freezer? Or does it sound like some other more serious problem?
1 Answer Pete, Whirlpool says to replace the drive shaft with a new part because of a redesign with the shaft. And apply some food grade silicon to the shaft and underneath the ice bucket. Read More...
Reluctantrepairman June 14, 2018 for Model Number Whirlpool ID3CHEXWS00 The part pictures and the video show the auger motor drive shaft with the drive shaft sleeve already installed. Does the auger motor drive shaft include the drive shaft sleeve, or do I need to purchase the drive shaft sleeve separately?
1 Answer Reluctant, Yes, the WP2188917 / 2188916 Auger Motor Drive Shaft will have the drive shaft sleeve, but it will not have the drive shaft seal WP2198628 that is a separate component and may or may not need to be replaced. Thanks, Read More...
Akn May 09, 2018 for Model Number Kenmore 106.51133210 My ice bin auger turns freely in both directions when no ice is present, but as soon as ice is in the bin it can't turn. It just thumps repeatedly. Does this sound like a weak motor, or is there something else I should check before replacing the motor?
1 Answer Akn, You will want to check the ice container shaft under the ice bin. Check to make sure that the coupler is not frozen too low on the shaft and if so then pull it out and clean all the moisture off and reinstall and check to see if that corrects the issue. If it does not then this would likely be an issue of the ice motor being bad. Read More...
Adam February 09, 2018 Trying to replace the auger drive shaft as in your video. Everything was going according to plan until I tried to pull the old shaft out. It slides up about a quarter of the way and then just stops. I pulled on it pretty hard, but it won't go past that point. Any thoughts on what the problem could be?
1 Answer Hello Adam. Some of these can be hard to remove. Make sure the top part is disassembled and pull the rod using pliers from the top of the unit. Thank you. Read More...
Bill February 06, 2018 for Model Number KSSC42QVS02 Ice maker auger will dispense cubes, when the auger reverses for crushed ice it stops, you can hear the motor running. When I took it apart I noticed the cover plate where the drive shaft comes through the refrigerator # wp2188919 was broken. The driveshaft end that fits into the motor is slightly rounded but still seems like there are enough ridges to secure it. When you try for crushed ice, motor runs and you hear a thump thump thump noise. Almost sounds like the drive is popping out of the motor or the ice bucket assembly. thanks
1 Answer Bill, If the auger motor shaft is rounded off then it would an issue with the shaft and will need to replace it. Read More...