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Customer Questions and Answers for Suspension Rod Kit by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM17955348
Manufacturer Part Number: W10820048

The Suspension Rod Kit is an OEM part for Whirlpool washing machines. This kit includes four suspension rods designed to support the washing machine's tub assembly. By absorbing vibrations and stabilizing the tub during the spin cycle, these rods play a crucial role in reducing noise and preventing the washing machine from moving excessively. 

Causes of a bad Suspension Rod Kit can include normal wear and tear, overloading the washing machine, or frequent heavy cycles that put extra strain on the rods. 

Symptoms of a bad Suspension Rod Kit include:

  • The washing machine is excessively noisy during the spin cycle.
  • The tub seems unbalanced or moves more than usual, even with light loads.
  • The washing machine "walks" or moves from its original position during operation.
  • Unfinished cycles or error codes indicating an unbalanced load.

This OEM Whirlpool part can also be used on Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore/Sears brand appliances.

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Questions & Answers

For Whirlpool Suspension Rod Kit (Part Number: OEM17955348)

1 Answer

Handywoman, You will want to check the balance ring to make sure that it is still has solution in it. Check the rotor and stator to ensure that there are not broken magnets. Check the agitator shaft to make sure that the shaft is not wobbly.

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1 Answer

Hello AJ. You will need to check all wiring connections and look for any bad wires on the unit.

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1 Answer

Tee, You will want to make sure that you are not overloading the unit. You will also want to check the suspension rods to make sure that they are not bad. The springs could be weak and cause the unit to get out of balance which would cause the unit to not spin properly.

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1 Answer

Hello Jeanie. If the unit gives the code all the time, even empty, then the rods will need to be replaced.

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1 Answer

Lorenzo, The Ol would represent an overload of the unit. You will want to remove excess clothing from the unit. If this does not correct would need to replace the control board on the unit.

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1 Answer

Angel, You will want to check to see where the leak is comin from as it sounds like this may be a bad bearing and tub seal that is leaking.

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1 Answer

Hello Will. Sorry, we can not advise altering the manufacturer design of the unit. Thank you.

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1 Answer

Gordon, It is very likely that the suspension rod on the front left is making the noise but you will also want to check to make sure that the rps sensor on the stator is in place properly as it could be hanging up.

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