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Customer Questions and Answers for Suspension Rod Kit by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM17955348
Manufacturer Part Number: W10820048

The Suspension Rod Kit is an OEM part for Whirlpool washing machines. This kit includes four suspension rods designed to support the washing machine's tub assembly. By absorbing vibrations and stabilizing the tub during the spin cycle, these rods play a crucial role in reducing noise and preventing the washing machine from moving excessively. 

Causes of a bad Suspension Rod Kit can include normal wear and tear, overloading the washing machine, or frequent heavy cycles that put extra strain on the rods. 

Symptoms of a bad Suspension Rod Kit include:

  • The washing machine is excessively noisy during the spin cycle.
  • The tub seems unbalanced or moves more than usual, even with light loads.
  • The washing machine "walks" or moves from its original position during operation.
  • Unfinished cycles or error codes indicating an unbalanced load.

This OEM Whirlpool part can also be used on Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore/Sears brand appliances.

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Questions & Answers

For Whirlpool Suspension Rod Kit (Part Number: OEM17955348)

1 Answer

Hello Stacie. The clips WP8563785 your pressing in on can be hard to push in to release the top. Sometimes, I use the palm of my hand to smack the flat blade and press them in.

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1 Answer

Hello Nick, Make sure the selector buttons are pressed completely since the buttons can be pressed partially and causes electronic issues. Pressing the selection completely corrects the issues if this were the issue. If this is not the issue, you should check all of the electrical connections. The lid switch 12001908 would be suspect is no other issues are located.

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1 Answer

Hello Kennedy. Make sure you didn't tighten the shaft to tight and the inner basket is binding in the unit.

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1 Answer

Peter, With the unit taking longer to start and longer to run a cycle, you will want to check for the fill. If the screens are clogged and causing the unit to not fill up fast enough then it will cause longer run times. If this checks ok then the most likely cause for the issue would be caused by a faulty control board.

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1 Answer

Hello Ella, There is no positive way to determine if a spring is weak short of checking the centering of the agitator after an empty spin with the unit properly bubble leveled. It is recommended never to replace only one. The suspension rod assemblies should all be replaced at the same time.

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1 Answer

Hello Thien. You will need to check the suspension rods in the unit. If bad, they will cause this issue.

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