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Customer Questions and Answers for Water Level Switch Kit by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM13704474
Manufacturer Part Number: W10339251

The Water Level Switch Kit is an OEM part for Whirlpool washing machines. This kit includes the water level switch, which is a crucial component that monitors and controls the water level inside the wash tub during the various cycles along with an air pressure hose and clamp.

Causes of a bad water level switch kit include electrical malfunctions, physical damage, or general wear and tear over time.

Symptoms of a faulty water level switch kit:

  • The washing machine not filling with water properly
  • Overflowing or underfilling of the wash tub
  • Errors or disruptions in the wash cycle sequences

This OEM part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore washing machine models. 

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Questions & Answers

For Whirlpool Water Level Switch Kit (Part Number: OEM13704474)

1 Answer

Curtis, Thank you for your question. It would be recommended to check the water valve to make sure that the ports are not clogged and check to make sure that there is 120 vac getting to the valve when the washer calls for water. If there is power but no water coming through then the valve WP3979346 is faulty and would need to be replaced.

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1 Answer

Bob, With the water filling the tub completely no matter what water level setting is on then this would most likely be a faulty pressure switch.

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1 Answer

Jim, you are going to want to check the motor coupling 285753A as this part can wear out over time. If the motor coupling has failed, this will cause the unit to drain but not spin or agitate. If the unit will agitate but not spin well, we may be looking at the clutch 285785 or the transmission 3360629. The fact that the unit will drain allows us to know that the motor is operating the way it should and that the timer and lid switch are good.

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Lance for Model Number NTW4516FW1

I am having problems with this washer: I can set it to any cycle and it will fill, then agitate, then drain... but the drain cycle never stops. It just keeps "draining" until the washer finally shuts off. If I manually move it to the next cycle "Rinse & Drain", it runs trough that cycle and then does the same thing. Then I run the "spin" cycle and it runs through that cycle and then notifies of "Cycle Complete". I have replaced the shift actuator and the next part I was looking at was the timer, but it is more expensive to replace the timer than it would be to just get another washer. Any thoughts? Water level sensor? I see there is one for the fill cycle, but don't see one that tells it when it is empty. Help!

1 Answer

Lance, We don't expect the water level/pressure switch or the control board to be the issue, at this point. First check the height of the drain hose, it needs to be 38 to 39 inches high from the floor level. then check that the drain hose in the pipe is not too long or the drain hose isn't "stuffed" down the drain pipe. And make sure the drain hose isn't "sealed" to the drain pipe. Any of these scenarios can cause the washer to "syphon" the water out of the tub and down the drain.

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1 Answer

Niffert, Check the wiring between the timer delay motor and the water level switch. Then replace the timer. Next time, please include the model number of your washer, so we can properly check and verify the wiring and components in the machine to properly advise you. Thanks,

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1 Answer

Martin, This issue sounds like it would be caused by a possible pressure hose being disconnected from the tub or being damaged. Another issue would be a possible faulty water level switch.

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1 Answer

Kevin, It's not likely a water level switch problem, it's a good possibility, but wouldn't start there. You could disconnect the air tube from the switch, and blow in the end of the tube, this would clear any sediment or debris in the tube,if there were any. The more likely problem is a loose connection or failed water inlet valve solenoid WP8578341.

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1 Answer

JD, Based on the description, this sounds like the unit is siphoning the water as it fills. You will want to check to make sure that the drain hose is not pushed too far down into the standpipe as this will be the most likely cause for the issue.

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1 Answer

Ben, To remove the water level switch you will remove the screw on either side of the control panel on the back. Pull the knob off and roll the control panel forward and up. Twist the old switch off and install the new one.

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