How to Troubleshoot & Replace Whirlpool AP5971447 / W10789434 Clamp

First of all, thank you to AppliancePartsPros.com for that excellent video on how to replace the sump. I had a leak from my 4-year old KitchenAid dishwasher (apparently Whirlpool owns and makes many different brands- Maytag, Jenn-Air, etc.) from the bottom. Unfortunately, most of the water will be absorbed by the insulation used for sound reduction so you won't notice a leak until water seeps out the bottom. The leak came from the diverter and so I replaced the entire sump. As someone had mentioned in a comment, do yourself a favor and buy a new clamp for the discharge hose. The clamp I replaced was an older model and really isn't meant for more than one-time use. After following the video, I replaced the sump and thankfully I am now leak free. One last bit of advice...I would buy a leak detector (about $30 - $70) to put at the bottom of your dishwasher. It's a nice piece of insurance to detect any future leaks. 

I did a little research on the internet and determined that it was most likely the pump motor that was not working. I purchased a new pump motor and replaced it. I watched the how-to video on the AppliancePartsPros pump motor page for the steps to replace the old pump motor. The repair went smoothly and worked as expected. 

It was a fairly easy repair. My dishwasher had the permanent hose clamps on the pump motor’ hose so fitting a Dremel tool with a cutting blade in the tight area where the hose is mounted was a small challenge. The replacement screw clamps purchased along with the other parts fit fine. I wasn’t sure that I couldn’t have just gotten auto store clamps, but after seeing how and where they fit in a hose with molded connection points and alignment protrusions I was glad I bought these. The advice on the videos about wetting the seals to lubricate and assist with installation isn’t just a suggestion. I don’t think I could have gotten the sump seated without that seal being wet. The diverter motor has two torx screws holding it on. That’s noted in the video but you should be sure that tool is available before starting the repair. 

Since I was already taking the sump seal out, I decided to replace the two motors that looked nasty and was making noise too. The ease of ordering these parts with your site made this repair much faster including the repair videos you offer. Thank you for your help. 

Once I was able to diagnose the root cause of our Kenmore Dishwasher failure to pump water through the jets, I found the Appliance Part Pros instructional video on a web search. The video exactly matched the model I had and showed me how to take the defective pump out and insert the new pump safely and quickly. I am handy but not a licensed tradesman however I was able to understand and execute exactly what was required to get the work done. A test run later, no leaks and we were back to business as usual in our household. Parts worked as expected! Very Happy 

Replaced the sump, diverter and pump seal in my dishwasher, model KD254ESS2. Used the videos on the Appliance Parts Pros site. The videos were very well organized, informative and helpful to facilitate fast and easy repair. 

The seal in the sump for the Diffuser motor shaft had worn out after 3 years. The seal is not available as a separate part, so I needed to replace the entire Sump. I ordered the parts from AppliancePartsPros.com and they arrived in two days. I then followed the AppliancePartsPros.com video on removing the Pump, Diffuser Motor and the associated items inside the dishwasher and install the new one. The job turned out to be fairly easy, It would have been a real challenge without the video. It's too bad Whirlpool/Kitchenaid doesn't sell the $5 seal, instead if requiring us to buy the entire $80 sump assembly. Thank you AppliancePartsPros.com for the quick shipping and great video! 

After removing the dishwasher out of its place, and placing it on its back, I followed the video provided by Appliance Parts Pros. 

I checked with AppliancePartsPro once again for help on their website. I narrowed down the possible root cause to a leak coming from the diverted motor seal or a defect in the sump assembly near center of the bottom of the washer. I watched the AppliancePartsPro video on how to replace the sump; what a huge help in understanding the scope of the work involved and if any special tools were needed. No special tools needed and the work was pretty easy for anyone who is handy, comfortable with working with plumbing and electrical connections (in my case, I discovered my hot water shut off valve under the sink is in need of repair too !). I called ApplancePartsPro . She was very helpful and located the sump part I needed. I ordered the sump assembly and one worm drive clamp. NOTE the 90 degree drain pump hose piece has single use clamps on each end. I suggest ordering 2 clamps and replace each of the single use clamps. I replaced the sump has instructed in the video and the leak was remedied ! 

Ordered the pump and connections through Appliance parts and replaced the pump.