How to Troubleshoot & Replace Whirlpool AP6023956 / WPW10730972 Water Pump

I am a DIY MOM and this was so easy to fix!! I was very proud of myself for saving $85+ on a repairman :D I was given an error code from the Machine display of F21. I then Googled it to see what the problem may be. The error code said that the drum was unable to drain. I then looked at a YouTube video on how to go about fixing the problem. I emptied the coins from the "catch", but I was still receiving the error code F21. The YouTube video then showed how to replace the Drain Pump Motor. It took less than 5 minutes to remove the old drain pump and motor. I received the new drain pump and motor within 2 business days of payment. I then was able to install the new part in less than 5 minutes!! 

I ordered pump from appliance parts pro on Friday at approx 3:30 pm. Was guaranteed delivery by Tuesday. The pump was at my door when I got home Saturday at 4 pm. Followed directions on repair video and was doing load of laundry in 15 minutes. Perfect fit as well. 

Ordered a belt and a pump which got here within two days.i had watched videos on how to change these parts which made doing the job a snap.washer runs fine.Should probably have changed the belt a couple of years ago as l didn't realize it was starting to slip. 

I fixed it! Yep, a lady fixed it! First I checked the trap to be sure nothing was clogging it. After removing the spare change there I checked the drain motor impeller to see if it was loose (broken), which it was. Ordered the part from Appliancepartspros.com an watched the repair video (you guys are AWESOME!). Part arrived very quickly and was installed in 30 minutes later my washer is back in service! 

After draining the plug multiple times, I accidentally touched the water pump and it was hot. Replaced the water pump and all is good. 

Ordered the drain pump and front seal with both inner and outer clamps. If you haven’t watched the videos, then take the time to do so. They’re worth their weight in gold. Both jobs are not too bad. The seal replacement is by far the more difficult but can be done if you take your time to properly seat the seal and have someone help with the spring clamp seal. I say it took me overall about an hour to do both jobs. 

I removed the lower panel and unscrewed the filter to drain the washer into a bucket. I was sure the drain wasn’t clogged so I ran water backwards from the drain to the bucket I had under the filter to make sure the drain hose wasn’t clogged. I ran a rinse and spin cycle with the cover off and I could hear the drain pump running. I wasn’t sure how it was supposed to sound, so I unplugged the washer and removed the pump. I used vice grips to remove the two hoses on the assembly, disconnected the plug, and pried up the rubber on the bottom so I could slide it free. I pushed the release tabs and twisted the pump loose from the assembly. I could see the plastic on the impeller was cracked where the fin met the body, so it wasn’t spinning effectively. The replacement was constructed a little different (looked sturdier to me), but installation was easy. The hardest part is getting the clamps off/on the hoses. If you have an eye-bolt I read about a slick way to release the tension with that, but vice grips got the job done for me. 

Replaced with a new pump from Appliance Parts Pros. Fit perfectly. There was even a video on how to do the replacement! 

Replaced water pump. Video was a great help. Problem solved. 

Contacted my go-to Appliance Parts Pros to see what potential problems or complications might be with a repair. As usual, AP was very helpful. Couple of things to look out for- 1- make sure you have a bucket and some old towels or rags close by 2- not guaranteed that both hoses will have compression clamps, one of my hoses had a pinch clamp, I removed and was able to rework for project, but suggest you check you might want to pick up a clamp at hardware store 3- when taking hoses off, there may be a very foul smell from old water and other debris caught in the pump, not good for those with weak stomach...:-)...all done and cleaned up in 30 minutes. Don't forget to turn the water back on..:-)