Sean June 12, 2023 for Model Number WF448AAW/XAA My washer won't fill up with water to start the cycle. I read online that when you start a new cycle it first tries to drain water and if that's unsuccessful then it will never fill with water. I checked drain lines and pump and they were clear. Can the control board fail and not let the water come in? How can I pinpoint the problem and resolve this issue? Thanks for your help.
Raphael May 04, 2023 for Model Number WF45T6000AW my washing machine is not working when I turn it on I get a reading of SUD I do not know if it is the water valve or something else can you please tell me what it means thank you
1 Answer Raphael, the error identified is indicating the pressure sensor senses excess suds in the tub. The pressure hose port at the tub to pump hose would need to be inspected for any suds occurring (can be accessed from the rear access panel). If it is clear, the pressure sensor DC96-01703Q would be the most likely cause of failure. Read More...
Tony Y February 17, 2020 for Model Number WF350ANP/XAA-04 Hello, My washer machine does not drain the softener side. Only worked one side detergent only. Please help. Thank you
1 Answer Hello Tony, if you have checked/cleaned the dispenser drawer and tested it by just pouring water into the softener dispenser and checking that it does siphon then replace the cold water inlet valve assembly DC62-00142G. Read More...
Cliff August 06, 2019 for Model Number WA422PRHDWR/AA-0001 The washer stopped using Hot Water, checked and it was on. We turned off the hot water and run everything with cold only. It's a work around that works. But I'd like to fix it. Is it a valve-solenoid? Can you help.
1 Answer Cliff, It does sound like a solenoid issue but you can do a continuity check on the solenoids if you have a multi-meter to be sure. the part number for the water valve assembly is DC97-15459H Read More...
Steve January 23, 2019 for Model Number WF350ANP/XAA Pre-filling doesn't occur. Subsequent parts of cycle work normally including hot or cold settings. Is pre-fill one part of this valve that has failed, leaving others working? Obviously it is 3 solenoid valves in one....for cold only. (hot is a different valve).
1 Answer Steve, what you will want to do to ensure that the valve is at fault is test for voltage. If the valve is receiving 120v AC at one of the solenoids (with cold water selected for wash temp) when it should fill, then you have a bad valve, cold water valve is part number DC62-00142G. If there is not 120v AC going to a solenoid on the valve, then you have a bad control DC92-00381K. Read More...
John Larose December 13, 2018 for Model Number WF393BTPAWR/A2 Code came up as tE which is water temperature sensor. Order new thermistor from you and replaced. Still coming up with same code after replacement. Is there something else that could cause this. Also when i took out first sensor there was water in drum. When i removed sensor after replacement there was no water. Could water inlet valve be malfunctioning? Washer is making a lot of noise before it shows the tE code. Thanks
1 Answer John, You will want to check to make sure that the wiring between the control board and the thermistor is good. If the wiring is good then this would most likely be a faulty control board. Read More...
Marshall May 19, 2018 for Model Number WF405ATPAWR/A2 Code "NF" on panel. Hoses flowing properly. Checked all connections, code comes up toward end of cycle. Water is obviously flowing, then it stops. I smacked the back the top cover. Washer beeped and restarted the cycle. Intermittent valve? Cold valve, hot valve? (EcoWarm cycle). Currently 21 minutes remaining on 49 min cycle. No code after being smacked. Not the ideal fix... Please advise.
1 Answer Marshall, You will want to check to make sure that the screens on the valve are not clogged. If they check ok then this will be a faulty water valve. Read More...
Marc February 16, 2018 for Model Number WF520ABP/XAA On normal-warm cycle, I always get water supply problem error message. The cold water continues to flow and the cycle never completes, even after turning off power, the cold continues to flow. I have replaced thermistor and water level/pressure sensor. Are the valve solenoids bad?
1 Answer Hello Marc, If the water continues to come in when you unplug the unit from the wall outlet, the water valve(s), DC62-00214L or DC62-30314K, will be the cause. If the water stops when the unit is unplugged from the wall outlet, the issue is electrical and will either be the water level switch DC96-01703B or a bad control DC92-00321A. Read More...
Stephanie October 26, 2016 for Model Number WF328AAW/XAA-0002 Water is dripping from the cold water main from where the white and black connectors attach to the cold water main. Does this part work for a replacement on our washer?
1 Answer Stephanie, Yes, this water valve DC62-00142G is the cold water valve that will work for you unit. Read More...
Tom V June 03, 2016 for Model Number WF328AAW/XAA-0002 I get hot water and cold water, but I can't get warm water. When I select the Warm/cold setting I only get cold water. And sad to say this has been going on ever since I got the washer a few years ago, to use the warm setting I just changed the water temp on my water heater. What do I need to get to fix this problem.
1 Answer Tom, This unit has a automatic temp control for the water. On cold it will be cold water that comes in and on hot it will be hot but on warm it will be determined by how cold the cold water is and may alternate the hot and cold water to achieve overall temp for the warm setting. If the water temperature of the cold water is above 75 degrees then the unit may not warm up the water any further. When the water is colder then it will activate the hot to mix the water with hot and cold water for warm. You will want to check the thermistor on the unit to ensure that it is good and not defective as it can cause this issue. Read More...