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Customer Questions and Answers for Ice Level Control Board by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM21616467
Manufacturer Part Number: W11629974

The Ice Level Control Board is an OEM part for Whirlpool refrigerators. It is an electronic component responsible for monitoring and regulating ice production in the icemaker. The board works with sensors to detect the level of ice in the bucket and control the icemaker accordingly. It plays a vital role in ensuring a consistent ice supply.

Symptoms of a bad control board include:

  • Irregular or inconsistent ice production
  • The icemaker failing to turn on at all
  • Error codes displayed related to the icemaker
  • Sensors providing inaccurate readings to the control board

Causes of a bad control board can include failure over time due to normal wear and tear, exposure to moisture or temperature fluctuations, or damage due to electrical surges.

This OEM Whirlpool part can also be used on Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore/Sears brand appliances.

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Questions & Answers

For Whirlpool Ice Level Control Board (Part Number: OEM21616467)

1 Answer

Hello Krista. You will need to check your fan motor and make sure it is good. If the food in the top is not freezing, then the icemaker will not work and that may be your entire issue with the unit.

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1 Answer

Doug, You will want to remove the icemaker and using a screws driver check to see if there is ice in the fill tube on the ceiling of the unit.

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1 Answer

Bob, You will want to test the thermistors in the unit to make sure that at room temperature of 77 degrees they are reading 2.7K ohms of resistance. If they check bad then replace the thermistor. If they are ok then check the condenser to make sure that it is clean and check the condenser fan motor to make sure that it is running. If it is not running then replace.

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1 Answer

Hello Greg. If the motor is not running, you will need to check the board in the dispenser and make sure all your wiring is good also. If the board W10184875 is bad, it has been permanently discontinued by the manufacturer and we don't know of any source or replacement for the part.

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1 Answer

Hello Jim, Open the freezer door and view the diagnostics “status” LED. Two (2) pulses followed by a one (1)second delay (repeated) indicates either the flapper door on the emitter is blocking the beam or the optics are faulty. Press in the emitter flapper door to unblock the optics beam. Two (2) pulses followed by a one (1) second delay (repeated) indicates the Optics W11629974 are faulty. If the LED is on steady the Optics are working properly.

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James for Model Number GS5SHAXNL02

My whirlpool side by side frig, has a water and ice dispenser in the door, the ice maker quit working first, I replaced the ice maker unit, it had some of the coating coming off where the ice cubes are made, that did not fix it but it needed replaced anyway,, the other day water starting coming out the water dispenser,( thank goodness we where home), it started flooding our house, it was running wide open, we had to pull the frig from the wall and turn off the water shut off valve. Do you think the control board is going bad?? Does the control board work both the ice and water??

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