Mike November 17, 2019 for Model Number GD5SHAXLT02 The ice bucket rocks and doesn’t engage the gear to dispense the ice. The drive gear works ok I just can’t get the two gears to mesh together.
1 Answer Hello Mike, it sounds as if the auger motor /shaft has dropped slightly. Access the motor and check if anything has come loose or broken on its mounting. Read More...
Richard January 10, 2019 for Model Number GSF26C4EXS03 My ice maker makes ice. When I push the door switch the chute door opens, but the auger motor doesn't turn on. So no ice falls thru door. I replaced the auger motor and still same problem. Any suggestions what it could be?
1 Answer Richard, go to the main control board in the back, check for 140 volts DC at the P34-7 Blue pin to P3-8 Grey pin with the dispenser paddle activated. If you have voltage coming out of the board but no voltage at the auger motor, you need to check the wiring between the board and the auger motor. Look especially at the door hinge area for a broken wire. Read More...
J C January 01, 2019 for Model Number Whirlpool ED5FHAXVB00 dispenser motor on door does not run nothing happens when the paddle is pushed
1 Answer Hello JC, you'll want to test for voltage coming to the motor when you press the actuator (paddle). If you are not showing voltage you'll want to test the switch located in the back of the actuator part number WP2162361. Hope this helps! Read More...
James November 03, 2018 for Model Number MSS26C6MFZ00 Ice dispenser not dispensing. Everything turns when the bucket is empty. Drop a single cube into the dispensing hole stops the bucket arm from moving and you start hearing a click sound and the bucket starts jumping.
1 Answer James, check the auger drive shaft that fits into the bottom of the bucket. It needs to be tall enough so that it fits into the bottom gear of the bucket to properly drive the bucket auger. You can sometimes pull it up some to engage the gear a little better. If this does not work, you will need to replace the bucket, part number is W10859381 Read More...
Ursula August 06, 2018 for Model Number GD5RHAXTS01 Dispenser is not dispensing ice. When there’s no ice the dispenser turns and you can hear the motor. The door opens fine also. When I add ice, even just a few cubes, I can hear the motor running but the arm doesn’t turn. It’s like the ice is jamming it but the motor isn’t strong enough to turn the arm when ice is in in.
1 Answer Ursula, take the ice bucket off and check the bar that runs from the dispenser motor to the ice bucket, sometimes it gets pushed down and does not make good contact with the ice bucket. Read More...
Khang July 17, 2018 for Model Number 106.55546402 My refrigerator will not dispense ice. The ice maker works as I have emptied the bin. After emptying the bin, I held the light switch and tested to see if the motor and augur work. When empty, motor runs and auger runs as well. When ice fills up about half way, I try again and I can hear the motor turning. However, the auger doesn't move and it appears stuck. I can jiggle the auger to free up some ice and the auger moves a little bit for one rotation. However, it will get stuck again and the motor will keep churning. Is the motor too weak to move the auger?
1 Answer Hello Khang, you'll want to look at the motor coupling WPW10169511 and the plastic piece the motor coupler engages on the ice auger part number W10422851. Thanks! Read More...
Matt November 13, 2017 for Model Number GD5DHAXVY00 Ice auger broke under torsion resistance (happened months prior to my arrival in the house). Replaced ice auger, but auger motor is also not turning. Replaced motor, still does not work. However, now I hear a clicking (like a solenoid) from the bottom, back right side of the refrigerator when the ice dispenser arm is pressed. Any ideas?
1 Answer Matt, The motor not turning would most likely be a issue with the motor itself. Read More...
Johnh September 02, 2017 for Model Number KSCS25FKSS00 Ice dispenser does not work. I followed the advice to check voltage at the motor with a multimeter and suddenly the augur starting turning. Now the motor sounds like it is running but the augur doesn't turn. It would turn slowly several turns, slow down, and then stop. Does this mean a short in the motor, a stripped shaft, or what? Anyway to test?
1 Answer John, If the auger motor is turning slowly and then stopping while pushing the lever then this will most likely be a faulty auger motor. Read More...
Josh February 03, 2017 for Model Number ed20tq What is the part number for the mounting bracket the motor attaches to (the white bracket he removed the very first 4 screws on)? Mine has rusted through and has caused a horrible smell in my freezer that transfered over to the ice.
Bryan January 13, 2017 for Model Number ED2VHGXMT00 My ice maker works but does not dispense ice. When pressing the lever on the exterior for ice you can hear the chute door open and the motor is running, but the auger doesn't move. I can take the bucket out and manually turn the auger okay. When I have the bucket out and tape down the door switch and use the exterior lever the motor that turns the auger does rotate, however if you put any pressure on the (what I'm going to incorrectly call a) "wing nut" it stops as the shafts rotates inside the nut. I can tell that is what is supposed to grab the auger from the back side of the bucket and turn it but it seems like it doesn't have any strength to do that. Any help with this? I've seen a couple of posts about that potentially being stripped but the symptoms were not the exact same as my own.
1 Answer Bryan, First check to see if the drive yoke WPW10169511 has 'stripped out" on the motor shaft, (it has reversed threads) if not replace the auger motor. Read More...