Customer Questions and Answers for Neutral Asy Pack by Whirlpool

Name: Neutral Asy Pack
Brand: Whirlpool
SKU: AP6837573
Price: 52.66 USD
Availability: InStock

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Manufacturer Part

Neutral Asy Pack

4.89 (64)

By: Whirlpool

Part Number: OEM20512728

Manufacturer Part Number: 388253A

The Neutral Drain Kit is an OEM part for Whirlpool washing machines. This kit facilitates the neutral drain function, which allows the washer to drain water without spinning the tub, ensuring efficient water removal before the spin cycle begins.

Causes of a bad neutral drain kit can include wear and tear over time, mechanical failure of the components, or damage due to improper installation or handling. A faulty neutral drain kit can lead to draining issues, affecting the overall performance of the washing machine.

Symptoms of a bad neutral drain kit include:

Washer not draining properly
Extended or incomplete drain cycles
Water remaining in the tub after the drain cycle

This OEM part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore models.

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Questions & Answers

For Whirlpool Neutral Asy Pack (Part Number: OEM20512728)

Steve June 04, 2013 for Model Number Whirlpool Thin Twin LTE5243DQ3

During the wash cycle, the washer agitates, drains, pauses (which I believe disengages the neutral drain function) then spins with intermittent spray; all normal. During the rinse cycle, the washer agitates, drains, never pauses, & never spins. It does perform the spray function & stops at the end of the cycle. Since spin works during one part of the cycle but not the other, I am led to believe that an internal cam switch in the timer that feeds the motor is not performing the pause that allows the spin function to begin. Do I have a bad timer or something else?

1 Answer

Steve,

You will want to check the motor winding for the high speed spin. This would be blue to white on the motor. Check the resistance. If the winding is bad then the motor will not spin in final rinse even though it spins during the wash cycle. If the motor checks ok then the issue will either be in the fabric selector switch or the timer.

Mark G November 10, 2012 for Model Number LT7100XVNO

i have a whirlpool thintwin model LT7100XVNO it will not wash on the wash cycle or spin out on spin cycle will neutral drain kit part #AP3018165 fix it

1 Answer

Mark, The neutral drain kit 388253A is the least likely issue. It's an internal component of the transmission, and has little to nothing to do with the agitate cycle. If you can hear the motor run, and / or the washer will drain the water from the tub, you most likely have a damaged motor coupling 285753A which drives the transmission input shaft, this would keep the transmission from operating, or a faulty gearcase/transmission 3360629. If the motor doesn't operate, you'll need to check the electrical components: lid switch, timer, motor and wiring, for a defect.

Robert January 09, 2012 for Model Number WTW5560SQ0

Hello, please explain to me in detail on how to install this kit.

1 Answer

Hi Robert. The neutral drain kit part # 388253A can be seen on our web site by creating a log in and research your model #. Then you can look under the gearcase section to see the pictorial veiw to assist. you. You can use the service manual part # 4313896 to assist. also. Thank You.

Ken October 17, 2011 for Model Number ETW4300TQ0

Washing machine makes a popping noise when it reaches spin cycle, sounds like something stripped in gear case. I tore the gear case down and could not find nothing obvious, however some of the plastic pieces underneath the pinion in the neutral drain assembly showed some wear with plastic shavings in the oil. I can turn the pinion by hand and everything seems to work fine, but did appear to slip once making popping noise. will a neutral drain kit fix my problem or do i need a clutch assy???? P.S. I previously typed in wrong e-mail address.

1 Answer

Hello Ken. If the pinion is slipping, then it will make a popping sound. If so, you can replace the drain kit 388253A should repair the issues. Hope this helps.

Actionfigure October 08, 2011 for Model Number lsc9000pw0

I have a whirlpool model LSC9000PW0. It will begin having a slow & weak spin & then stop spinning altogether. I have replaced the clutch for the 3rd time in 3 years. Each time, the spin works like new for some time afterward. The problem this time seemed a little different/worse. I replaced the clutch again & decided to look further to see if I could prevent future problems. There has been oil inside the cabinet each time & it looked as if it was coming from the gear case cover seal (#3 on diagram) or the shaft seal (#6 on diagram) so I pulled apart the gear case & replaced both of those seals. I added the specified oil to the case after cleaning & reassembling as it was very low. While apart, I looked it over & had no unusual wear on any of the gears that I could see. While reassembling, I was unsure about the components of the neutral drain mechanism. Although they don't seem overly worn, they don't stay in place on the pins well & I am unsure that I assembled it correctly. Is the spring on the trip lever to be placed on the outside of the tab on the rack retainer (the side with the square hole)?? Should the spin pawl sit loosely or tightly on the bolt? It is very loose. The latch end seems to drop too low & hang up on the edge of the rack retainer when it swings outward. Is this normal? When I turned the coupling manually, the cam & follower worked properly & the spin pinion gear & shaft turned when they should have. However, the spin gear always turned & as I understand it this should not be the case. I thought it was possible that there would be a difference once installed due to speed & centrifugal force. When I reinstalled, at spin, the machine made a terrible noise. pulled it all apart & nothing wrong. reassembled & reinstalled. The machine sounds perfectly normal. Fills, agitates, drains. does NOT spin. The clutch housing does NOT spin. The only other problem I have is the thrust washer that sits on top of the clip of the clutch has a broken tab. Would it be best to order & install a new neutral drain mechanism? Or does it seem more likely that I assembled something incorrectly? Would the sticking brake issue I read about cause any of this? Thank you.

1 Answer

Hello Actionfigure. Remove the drive tube W10820043 from the washing machine. Check and see if there are rings worn around the tube. If so, you will need to replace the tub support 280184 and the drive tube. Hope this helps.

James C. August 18, 2011 for Model Number 388253 Neutral Drain Kit

All I need from this kit is the metal C clip. Is there any way I can get just that part?

1 Answer

Hello James! Unfortunately, the manufacture does not offer any parts separate from the neutral drain kit 388253A. Sorry!

Julie R. April 27, 2011 for Model Number LSQ9030PQ4

The washer works, but my clothes are not rung out the are still wet.

1 Answer

Hello Julie. Here is a link to our Repair Forum, this is a free service to our customers. Use this link to access the repair for your question. Hope this helps. http://forum.appliancepartspros.com/washer-repair/3265-replacing-direct-drive-washer-brake-shoes.html

Michael April 04, 2011 for Model Number Whirlpool Gold Washer , M # GSQ9669LWO

Hi , I have a wirlpool washer that some times will not spin dry unless you spin the basket a little by hand. Agitator works fine. Any help with what part is worn so I can get it ordered . Clutch assembly ? Or could a leaking drum seal make it slip ?

1 Answer

Hello Michael. It sounds like the clutch assembly 285785 is bad. You can look and see if the clutch is worn. Hope this helps.

Guest March 05, 2011

My washer fills but will not advance to next cycle unless I do it manually.

1 Answer

Hello. We will need your model number to help you with this.

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