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Customer Questions and Answers for Washer Transmission Neutral Drain Kit by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM20512728
Manufacturer Part Number: 388253A

Fix a washer that won't advance cycles or spin clothes dry. This transmission neutral drain kit repairs agitation and spin issues. Moderately difficult repair.

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Questions & Answers

For Whirlpool Washer Transmission Neutral Drain Kit (Part Number: OEM20512728)

1 Answer

Mark, The neutral drain kit 388253A is the least likely issue. It's an internal component of the transmission, and has little to nothing to do with the agitate cycle. If you can hear the motor run, and / or the washer will drain the water from the tub, you most likely have a damaged motor coupling 285753A which drives the transmission input shaft, this would keep the transmission from operating, or a faulty gearcase/transmission 3360629. If the motor doesn't operate, you'll need to check the electrical components: lid switch, timer, motor and wiring, for a defect.

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1 Answer

Hi Robert. The neutral drain kit part # 388253A can be seen on our web site by creating a log in and research your model #. Then you can look under the gearcase section to see the pictorial veiw to assist. you. You can use the service manual part # 4313896 to assist. also. Thank You.

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Ken for Model Number ETW4300TQ0

Washing machine makes a popping noise when it reaches spin cycle, sounds like something stripped in gear case. I tore the gear case down and could not find nothing obvious, however some of the plastic pieces underneath the pinion in the neutral drain assembly showed some wear with plastic shavings in the oil. I can turn the pinion by hand and everything seems to work fine, but did appear to slip once making popping noise. will a neutral drain kit fix my problem or do i need a clutch assy???? P.S. I previously typed in wrong e-mail address.

1 Answer

Hello Ken. If the pinion is slipping, then it will make a popping sound. If so, you can replace the drain kit 388253A should repair the issues. Hope this helps.

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Actionfigure for Model Number lsc9000pw0

I have a whirlpool model LSC9000PW0. It will begin having a slow & weak spin & then stop spinning altogether. I have replaced the clutch for the 3rd time in 3 years. Each time, the spin works like new for some time afterward. The problem this time seemed a little different/worse. I replaced the clutch again & decided to look further to see if I could prevent future problems. There has been oil inside the cabinet each time & it looked as if it was coming from the gear case cover seal (#3 on diagram) or the shaft seal (#6 on diagram) so I pulled apart the gear case & replaced both of those seals. I added the specified oil to the case after cleaning & reassembling as it was very low. While apart, I looked it over & had no unusual wear on any of the gears that I could see. While reassembling, I was unsure about the components of the neutral drain mechanism. Although they don't seem overly worn, they don't stay in place on the pins well & I am unsure that I assembled it correctly. Is the spring on the trip lever to be placed on the outside of the tab on the rack retainer (the side with the square hole)?? Should the spin pawl sit loosely or tightly on the bolt? It is very loose. The latch end seems to drop too low & hang up on the edge of the rack retainer when it swings outward. Is this normal? When I turned the coupling manually, the cam & follower worked properly & the spin pinion gear & shaft turned when they should have. However, the spin gear always turned & as I understand it this should not be the case. I thought it was possible that there would be a difference once installed due to speed & centrifugal force. When I reinstalled, at spin, the machine made a terrible noise. pulled it all apart & nothing wrong. reassembled & reinstalled. The machine sounds perfectly normal. Fills, agitates, drains. does NOT spin. The clutch housing does NOT spin. The only other problem I have is the thrust washer that sits on top of the clip of the clutch has a broken tab. Would it be best to order & install a new neutral drain mechanism? Or does it seem more likely that I assembled something incorrectly? Would the sticking brake issue I read about cause any of this? Thank you.

1 Answer

Hello Actionfigure. Remove the drive tube W10820043 from the washing machine. Check and see if there are rings worn around the tube. If so, you will need to replace the tub support 280184 and the drive tube. Hope this helps.

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1 Answer

Hello James! Unfortunately, the manufacture does not offer any parts separate from the neutral drain kit 388253A. Sorry!

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1 Answer

Hello Michael. It sounds like the clutch assembly 285785 is bad. You can look and see if the clutch is worn. Hope this helps.

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