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• Leaking
• Ice maker not making ice
• Not dispensing water
• Ice maker won't dispense ice

On your chat box with Kelsey, I decided it was probably the valve and so ordered a water valve. It came next day! Before trying to install it, I wanted to confirm whether it was the valve or the icemaker, so I chatted again with Kelsey who gave me a useful test (manually pour water into the icemaker) that confirmed the icemaker was functional. So I thought it surely is the valve, so I removed the old valve according to the very helpful video on your website. When I opened the box with the new... Read more

Well, I got online and found several YouTube videos on how to check what was happening. I have a multimeter and tools. I first replaced the external water filter just to make sure it wasn't that, and it needed it. That wasn't the problem. I then removed the water inlet valve which was really easy. I didn't disconnect the water lines but I did unplug the power plug. Using the ohms setting on the meter, I tested the coil of the valve solenoid. It wasn't open. I checked the voltage at the plug... Read more

• Freezer not defrosting
• Too warm
• Fridge too warm
• Freezer section too warm

I ordered a freezer temperature control. I ordered from you because parts are certified. Last thing I wanted was to go through the replacement process with a part that didn’t work. I’m not a handy person by nature, and I have zero common sense. I watched the awesome instructional video that you provided with my order several times. Before receiving or even opening the package, I felt that I knew what to expect because I watched the video so many times. Before beginning, I made sure I had as... Read more

If you can't pull out the displacement pins on the crisper cover support clips that allow the wall to carry the weight of the cover, slides and drawer, you may need to push those pins in (they fall down the wall) to remove the clip. During the replacement of both front clips, I had one I could remove and one I had attempted to drill a tiny hole in to be able to pull the pin. Ultimately it did not work and needed to be simply pushed in. Do not worry, there is nothing below which the plastic... Read more

• Ice maker dispenses too little ice

Ordered a new icemaker from appliancepartspros.com, now get this, I ordered the part at 4:33 on Friday 31 Oct'14 and received it the next day 01Nov'14 around Noon, had it installed by 12:30! Once again, OUTSTANDING service. Read more

Purchased new from you. Ordered Thursday at 4 PM and arrived next morning at 11AM using standard shipping. Did not require any repair...simply remove and replace BEAT THE DEVIL OUT OF YOUR ADVERTISED AVERAGE 1.7 DELIVERY TIME! GOOD JOB!! Read more

• Won't start

Noticed Rolls on the top shelf no longer frozen, though the meat around it still was. Note: This is a good test, keep something that thaws quickly and is not expensive on top shelf, to act as a barometer for your freezer health! I first found a trip online to advance the defrost timer, as a failed timer is a common issue. I advanced the timer, but nothing happened. I emptied the freezer, then removed the thermostat and tested it. No continuity! With the Freezer continuing to thaw, I... Read more

• Won't start
• Too warm
• Fridge too warm
• Freezer section too warm

In short - I replaced the evaporator fan motor and the evaporator fan blade. The Appliance Parts Pros website was extremely helpful to me. Here's how. 1. The site helped me identify that even though my Freezer says it's a Frigidaire, it's actually an Electrolux. 2. The site identified the potential screech causing parts. (I didn't take a chance, I bought all three) It was a worthwhile investment. My freezer is 20 years old so it deserved some help. 3. The site provided guidance videos (not... Read more

• Ice maker dispenses too little ice

When I first searched the AppliancePartsPros.com site for my specific model, the ice maker that appeared in the parts list was not for my refrigerator. So, I bought one from one of your competitors. It arrived and worked but produced ice even more slowly than my original unit, albeit at 0F. So, I went back to AppliancePartsPros.com parts list and browsed completely through it only to find another ice maker that did match mine. It was almost twice the cost, but after installing it, worked... Read more

If you can't pull out the displacement pins on the crisper cover support clips that allow the wall to carry the weight of the cover, slides and drawer, you may need to push those pins in (they fall down the wall) to remove the clip. During the replacement of both front clips, I had one I could remove and one I had attempted to drill a tiny hole in to be able to pull the pin. Ultimately it did not work and needed to be simply pushed in. Do not worry, there is nothing below which the plastic... Read more

Before we replaced the board, my wife tried to replace just the element. We had one we had ordered several years ago when this same thing happened. When that didn't work we replaced the board and could see where the old board was damaged so we figured this was the solution. It would have been except the bottom element my wife used to replace the old element (which was fine but had been thrown out figuring the new one was new so why keep the old one) was 1" shorter in the back than the old... Read more

• Noisy

1. After hearing a loud noise on the freezer side of unit about halfway up, I started investigating what it could be? My conclusion was evaporator motor or evaporator fan blade. One of the signs of this issue was a distinct change in sound when I opened the freezer door. I ordered a new motor and blade, not knowing exactly what it was. 2. I couldn't get water to dispense, so I changed the filter and that wasn't the problem. I ordered a water valve and crossed my fingers. These parts arrived... Read more

First, I paid for two-day shipping, but the part arrived the day after I ordered. Awesome service!! For reference, I am a 28-year-old female with little repair experience (though I'd consider myself pretty handy in general and able to figure out most things in life - not a damsel in distress.) This was a relatively easy fix once you figure out how to take down the motor housing, unsure of correct terminology, hard to find a diagram out there that provides a name for all of the parts, where the... Read more

I wasn't sure if it was the door being warped, the spring return being worn, or the rotary damper failing, so I ordered all to update the door mechanism. I also ordered a new micro switch since one of the switches had started to require more and more pressure to actuate. Figured I'd fix it at the same time. Repair was very straightforward and the videos available on this and other repair sites were very helpful. I found a video that showed replacing the door mechanism on a nearly identical... Read more

I paid to have a repairman diagnose the problem, HOWEVER, after submitting a quote for repair I knew that it was a ripoff to take advantage of us. He said the prices for the part and labor was given to him by his company. The part (evaporator fan motor) cost me under 40.00 from AppliancePartsPro, yet they wanted 90.00 for it. The labor charge they quoted was 190.00 to install the fan motor, yet after googling the day to install it, it took 10 minutes, had to remove 6 screws and unplug the... Read more

Looked at the provided video. PERFECT results. Read more