How to Troubleshoot & Replace Lg AP5328388 / 4681EA2001T Genuine Lg Washer Drain Pump And Motor Assembly

I am so grateful for all the information that I found online, including this web site, that I would like to share the details of this repair in case it will help anyone else. Based on all I have read, getting these LG combo machines repaired by a professional service person can be nearly impossible, AND there is only one repair service anywhere near me that services LG and they have terrible reviews, so it was either fix it myself or have to buy a new machine. Ugh!! Pricey. So for about $60, a bunch of online research and some time--I fixed it on my own. Based on the "bad" noise before the machine attempted to drain, I suspected I needed a new drain pump. Before I ordered the part I dismantled the machine and looked for clogs, however. I followed these excellent instructions (http://fish.freeshell.org/LGWM3431HW.html) to get into the top of the machine. While I was in there, I cleaned a bunch of gunk/lint out of the dry duct and the condensing duct (as is recommended by users of these machines, even though LG does not tell you to do this). Note: It appears impossible to remove the condensing duct to clean it out completely without taking apart the entire machine, so perhaps don't bother trying. I stuck a dryer-duct cleaning brush down in there from the top and cleaned out all the gunk I could. Next, with the help of some "generic" videos on replacing the drain pump on an LG washer (https://www.youtube.com/watch?v=8cPl22OC9f4&spfreload=10, https://www.youtube.com/watch?v=8WBTgGSFeQs&spfreload=10) and a Service Manual for the WM3431 that I found online for free (after a long search; I would post the link but I lost it), I removed the front of the machine to access the drain pump. This involved: 1) removing the top "control" panel (but not disconnecting it); 2) unscrewing the door lock; 3) releasing the door seal; 4) removing the front "door" panel (and disconnecting the door lock wires so to move the panel completely out of the way); 5) removing the lower front "coin catch"/drain panel. Details of all this are in the videos. Once the machine was dismantled I could access the drain pump. Disconnecting the drain pump involved: 1) unclamping from the drain pump a large black hose that runs to the washing drum; 2) unclamping from the drain pump a smaller gray hose (the drain hose); 3) releasing a tab underneath the pump, allowing it to slide back and out; 4) releasing (by pulling out) two wire connections at the back of the pump. Then I checked the gray drain hose and the black hose for clogs. There were none. Once the drain pump apparatus was out of the machine, I removed the drain pump from its housing by releasing the two side tabs and unscrewing two screws. I replaced the drain pump motor and the plug that closes the coin catch (like a gas tank cap on a car). I would have replaced the drain pump housing as well, but that part is not available for purchase. I put it all back together by just doing everything in reverse. Note: The WM3431 is NOT a machine that is easily accessed through the bottom, unlike many other LG washers. I tried that. After unscrewing MANY screws and trying to pry the bottom off, I discovered that it is constructed from the bottom up, making the bottom impossible (?) to remove. I gave up at this point. Another note: Reinstalling the wire/spring ring that holds the door seal in place is really not that bad. I did it solo (twice!), using a variety of kitchen utensils (butter knives and the handles of measuring spoons). If you have ever put a racing tire on the rim of a road bike, you'll figure out quickly how to work with the wire/spring. I have run the machine through a Rinse/Spin cycle, a Wash (but not dry) cycle, and a full Sanitary Wash + Dry cycle so far with the new drain pump. It appears to be working beautifully. And the clothes are coming out of the dryer scalding hot again. Previous to cleaning the dry and condensing ducts, the drying performance of my machine has declined noticeably. 

Let me tell you all a "little" story! I had bought my LG all-in-one washer and dryer from Home Depot only 9 months ago for about $1600.00. One day it decided that it was not going to drain and I go the drain error code flashing on the unit. I checked the lint trap, as usual, and nothing seemed to be causing it to be plugged. I called LG, as it was still under the original 1 year warranty. After talking to them, they realized that our "Podunk area" was not in their service area. They told me that I could take the unit to Bloomington (2 hours away) and they would service it there. Are you serious? My husband and I have 8 kids. My husband is a paramedic and has very nasty clothes some mornings when he comes home that need washed immediately. They told me basically to take the clothes to the laundry mat because there was nothing they could do. We called Home Depot, as we bought it there to see if they could somehow help, and they were so much help. They fought with LG for us, as they are the ones that sold us their product. As it finally turns out (after 2 weeks of fighting with LG and buying a new Roper set on our own), LG refunded us back our money, told us that it was to far for them to drive to pick up their junk machine, and we can dispose of it for them. As it turns out, I was able to find the drain pump on your website for the amazing price and super fast shipping. I fixed our LG all-in-one washer and dryer in about 30 minutes. I ended up selling it after I fixed it, as I will NEVER buy another LG product in my life, but I will always continue to buy replacement parts from this company for any other item I may need to replace. Thank you so much for your company! I appreciate you so much! 

First off I want to say Appliance Part Pros rock! I have used them for purchasing repair items for other appliances in the past, so when my washer started making weird noises this was my go to source. I thought my problem was likely pump motor related as the water wasn't draining and I could hear the sound of the pump trying to work. After reviewing what others who had similar situations found to be the problem I took a gamble and decided to get the drain pump. Some who had that problem decided to replace the recirculating pump at the same time. I chose to do this as well. Our washer was 10 years old, and since you have to basically take out both pumps at the same time (since they are connected to the lint trap) it was worth it. I figure it will be quite a while before I disassemble my washer like this again, and for and extra $50 to also get the recirculating pump it was worth it to know both were new and continue to function. I have to say the video for this was absolutely OUTSTANDING! It really did go step by step as to how to do this job. I kept the video pulled up on my iPad and just paused as necessary. My washer might have had an additional screw on the back side of the control panel not mentioned in the video, but that was it, otherwise it was exactly the same set up. The biggest challenge (if you want to call it that was getting the wire and spring back over the rubber door seal. For some reason my spring had rusted pretty bad. I simply put it on my bench grinder with a wire brush and buffed it all of and the spring was like new. I noticed that the hinge pin had worked itself about 1/3 of the way out on the wash door, so I pounded that back down. Those doors are fairly heavy, and that may be why I had a leak as it was not sitting correctly with the hinge pin partly out of place. One of the other maintenance steps I did while replacing these pumps was to clean the microfilters on the rear of the washer where the hoses attach. There is a small orange filter which can be removed with a pair of pliers on the HOT side. Mine had a bunch of debris and sediment in it. After 10 years of use about 3/4 of the filter was blocked. An old toothbrush helped get that clean again. Our COLD side was ok. I used new white pipe thread tape on the threads on both washer and supply valve sides for the hoses to ensure no leaks once everything got reconnected. All in all an easy repair and saved hundreds by not having to call out a repair tech. Parts arrived in 3 days on regular/economy delivery. 

Superfast parts delivery. Got packages by the second day. Videos were extremely helpful and well done; we couldn't have done without them although we came across slight differences in our machine and found workarounds. Our machine did not drain the water so I drained the water manually via drain tube at bottom of the machine and checked the filter for blockage. All clear so I read articles on the internet and watched videos and took a chance on replacing the drain pump and circulating motor which was advised by others. Taking apart the machine was easy until we got to removing the drain pump motor. Ours was bolted down and hard to get to due to the tub assembly but husband managed. The circulating pump housing didn't exactly match the new part so husband rigged it by cutting off slightly the back of it. We took pictures along the way so we knew how to put things back together. The original drain pump hose clamp didn't work as smoothly as on video and husband replaced ours with clamp that had screws instead. Putting the machine back together was easy and even the door wire around the boot was easy with 2 people helping. If you have only 1 person then you probably need the special piers to open the spring up which is an expensive tool. Thank god for another review that said they use zip ties at each end of the clamp and one person would pull that open while another slip in the wire around the tub. So this part of the fix came easy for us. At the same time, we also replaced the door lock switch and that was easy. I just did 9 loads of wash with no problems. Even though it took over 2 hours it was so worth it, else we would have bought a new washer. The 2 pumps were like $100. This job would have cost like $800 if the repairman did it. We are extremely happy! and would have done it again. 

Initially, I hired an appliance repair company to replace the bearings and seals in our front-load LG washing machine. After disassembling the machine about 50%, the technician indicated that he did not have the correct parts, nor tools, to completely remove the drum so that the bearings could be accessed. He indicated that it would take 2-3 weeks to get the repair parts and that the repair would cost > $1000, instead of the original $470 quoted. I took this as his passive way of saying that this repair was too hard. Later, he recommended that I scrap the machine and just buy a new one. In this case, WRONG... Next, I went to appliancepartspros.com to see if they had the parts in stock and quickly available(at a reasonable price). In short, they did. I was also aware that our machine had been making some strange noises when the pump would run. As expected, these parts were also in stock. I ordered the parts and they arrived just two days after ordering. I was still very concerned that I would not be able to figure out how to reassemble the machine since it was the tech from the repair company who had taken it apart and left the parts(bolts, screws, etc.) in a pile in the hallway. I was pleasantly surprised to see the gurus at appliancepartspros.com had done a high-quality, long-length video of the complete tear-down and re-assembly of a very similar front-load model of LG washer. After watching the video, it was 100% clear what I needed to do. Considering that the washer was a $1300 machine, I was willing to put in some extra effort to solve the problem. I estimate that the bearings, seals, and pumps took about 6 hours total for me to replace. I think an expert could have completed the task in maybe 4 hours. Although an extra set of hands would have been VERY helpful, it was possible to complete the task independently with a little struggle here and there. In the end, the well-done repair cost me < $400 in parts and the machine is washing clothes like new again. Video Link: https://www.youtube.com/watch?v=Y-eAvoBI59Y1 Thanks again to the team at APP!!! Great video!!! 

Our 10-year-old LG WM2487HWMA front load washer had gradually developed multiple problems. It sounded like a jet engine during high speed spin, both the drain pump and circulation pumps were noisy, it would not drain properly (water was coming in during spin cycle), no water was spraying out at the top of the door into the drum like it is supposed to when the circulation pump was running. It's amazing we had still been able to wash clothes at all! With the help of the excellent AppliancePartsPros.com videos for almost all of the operations, I set out to tackle all of these issues, performing nearly a complete overhaul of the machine. The LG washer test mode (google it) was helpful for diagnosing some of the problems. Here is what I did, along with a few observations/tips: - Moved washer into our kitchen, which is adjacent to our cramped laundry room, for repairs (on sliders, kept it on the pedestal). The extra space was essential to remove the tub, etc. - Replaced tub bearings, bearing seal, and seal between the tub halves. This was the most difficult part of the repair (not easy, but doable). Don't wonder if you really need to use PB/penetrating oil on the bearings to get them out - you do!! Using a generous amount at the bearing perimeter, and allowing it to soak overnight, was key, and it still took quite a bit of time to knock them out. A 5/8" x 6" long bolt with stacked washers and nuts from a big box store helped to remove the old bearings and install the new bearings. - Replaced both the drain pump and the recirculation pump. These were both quite straightforward to remove and replace. - With everything apart, removed the three large rubber hoses (F310, F315, K520) and cleaned out the gook and hard water deposits in them. This took quite some time. A cable-operated hose clamp pliers (available from auto parts stores) was very helpful to replace some of the harder-to-reach clamps, such as the vent hose clamp. - Removed and cleaned out the short gasket drain hose (K570) and the hose that goes between the recirculation pump and the top of the door gasket, using a wire and then faucet water pressure. These were both completely clogged, resulting in no gasket drainage and no water spraying into the drum from the drum light area. - Replaced the tub suspension springs and dampers for good measure, since the tub was out. - Suggest also replacing the washer door gasket at this time, if you haven't already (I had). - There was some play in the plastic splines of the tub motor rotor assembly (K360), which could be felt when rotating it back and forth. I carefully wrapped one layer of 3/4" adhesive tape around the splines on the shaft, pressing it into the splines, before reinstalling the rotor assembly. This filled the gap enough to remove the play (hopefully it will last a while - we shall see!). - Replaced the cold and hot water supply solenoid valves (faulty valve was resulting in water supply being on during spin cycle). These were pretty easy to replace. - Reinstalled machine with new water supply connection hoses (they were ten years old as well). Overall the repairs took 12-13 hours (I tend to work deliberately and not particularly fast) over the course of about two weeks. Total parts bill was under $400, and parts arrived in just 2-3 days from AppliancePartsPros.com with regular delivery. All in all it was a significant investment, but now just about all of the moving parts in the machine have been replaced, and everything about it works like new! And it was satisfying and fun to learn about how it all works and goes together. THANK YOU APP for the great parts service!!! 

I went online and found AppliancePartsPros.com and immediately found why my LG Washer wasn't draining the water, as it was a worn-out Drain Pump Motor. So I purchased this Drain Pump Motor from AppliancePartsPros.com, which by the way, had the lowest price for this Drain Pump Motor. I also viewed there online video which showed you step by step on how to install the new Drain Pump Motor which was great, as I had no idea where this Drain Motor was in my LG Washer? Me being a ASE Certified Auto Technician who is now retired, found it very easy to remove the old worn out Drain Motor and install the new one. All in all, it took me about 45 minutes to complete the job and now my LG Washer is Draining the water once again! Of course, working as a auto mechanic all my life, did give me an edge in order to repair my LG Front Loading Washer, but it was that repair video, which showed me step by step instructions which made the whole job pretty simple to do, not to mention, all the money I saved doing the job myself. I also would like to say, this was the very first time I used AppliancePartsPros.com and I can honestly say, their replacement parts were lower in price then anyone else, and I had the part delivered in two days, which was normal shipping at no extra cost. I always try to repair all my appliances if I can, but I can tell you this, I will now always make all my replacement parts purchases from these guys at AppliancePartsPros.com, as they are a honest company to do business with, and the service is fantastic along with the instructional videos! 

We bought our LG front load washer (LG WM2487HRM) in 2007, and last week (8 years later) the water was not draining and there was a clicking sound. I shut the machine off and drained it manually using the little drain plug/tube (bottom left corner). I then checked the pump filter (accessible from the panel on the front bottom left), but didn't find any obstructions. After reading several reviews here, I concluded it was probably the drain pump motor and ordered that part. I watched the video, and recruited my husband's help to tackle the repair last night. I had read about some people doing this repair by first re-installing the shipping bolts and then tilting the machine back or laying it on its side to access the drain pump motor from the bottom, but our washing machine is on a pedestal so we would have had to unbolt it from the pedestal, move it to the ground (in a cramped laundry room) and then attempt the repair ... so we decided it was better to follow the instructions to remove the top/front panels and access it that way. The video was amazing - step by step - and worked flawlessly. We had a laptop set up in the laundry room and would just keep pausing the video as we worked. We had a couple of difficult nut screws on the front panel to remove which required the socket set, but other than that the repair was relatively easy. My husband was able to use pliers to re-install the spring coil around the door gasket (I had considered buying the special tool, but it was not necessary). I didn't time it exactly but the whole repair probably took us 1-1.5 hours. The real test was a load of laundry - and I am happy to say my machine is working perfectly again! So, for around $60 we were able to fix it ourselves = very happy!!! Shipping was super fast - the part arrived 1 day after I ordered it online - and the video tutorial was a real lifesaver. 

I replaced this pump on my LG Washer, Model #WM0532HW. The video helped, but it was much easier to get to the pump on my model of washer. I simply popped the front edge of the top up enough to access the two screws at the top, then removed the door seal wire, unplugged the door latch switch wire, and removed the screw at the bottom of the drain access door. The front then lifted right off and I had complete access to the pump. Since I had the washer open I replaced the recirculation pump as well. It hadn't been working for a while. Two things to check, regardless if you replace the recirulatiion pump or not: 1) Check the hose leading from the recirc pump to the spray nozzle at the top of the door seal. Mine was completely blocked by lint/grunge. I had to use the rounded end of the door seal wire to partially unblock it, then water pressure from a garden hose. I couldn't believe how much crud came out of that hose. 2) Check the drain hose from the drain/recirc pump mainifold. When my drain pump failed, I went to use that hose to drain the washer but no water came out. I finally had to slowly unscrew the drain trap and let the water out that way. What a mess. When I finally got everything apart, I found the drain hose was completely packed with sediment from 12 years of washing clothes. That hose never gets flushed unless you use it to drain the washer. It took me about 20 minutes of poking, flushing, bending, and twisting to get all the sediment out. Overall, this was a dead-simple repair and the washer is back in business. 

I replaced the motor purchased from appliance pro after a service co told me it would take 7 days to get part and estimated 300 to 400 to repair. The fix was easy if you have basic tool skills and someone to help move the machine. I used a Phillips screwdriver and a pair of pliers my iPhone for pic just in case. Step one drain the machine at the bottom drain hose near the filter, remove filter. Turn off water hot and cold, disconnect both. I capped both inlets but not necessary . Move machine so it can be tipped backwards. I used a dolly to make the pivot easier ,tilt machine on its back. Have some towels under to catch any leaking water . Ok the filter cover should already be removed, remove the inner cover , . now take some pictures of wires on both pumps and the position the pump being replaced. It will go on in several positions. Remove wires from both pumps again make sure you have taken pictures or written down where they go. Un clip assembly from machine pull down the assembly with a twist to access the mount screws to the pump.Remove the 3 screws and pull off the motor. Remove the motor cover and install on the new pump, place back the new motor on the assembly and install the screws. Reposition assembly back in the washer. Make sure the drain hose is back in place. Install drain cover , hook back the large hose and clamp the wires to both pumps Look at picture to make sure you have them right. . Tip washer back to normal hook back up and test a short cycle , watch for leaks . Return back to service. This took me about 30 minutes start to finish. Saved me about 300.00 and not having to wait for the repair guy or hear my wife ask when the washer will be ready.