Trevor January 11, 2013 for Model Number RS385PXE My Whirlpool slide in range started showing a"lrr" reading on the control panel and continuously locks and unlocks the oven door. The stove top works but the oven is now out of service due to the control panel. I tried turnning of the power for an extended period of time and powering it back up but it had no effect. Any suggestions?
1 Answer Hello Trevor, This issue sounds like the control is faulty causing the door to continuously lock. The control would need to be replaced. Read More...
Donald October 18, 2012 for Model Number Slide-in Gas Range #GW395LEPQ03 Our oven and broiler would not come on last night. All the burners on top work fine and the oven/broiler was working fine just a couple of days ago. So I went online and ordered a oven igniter and bake electrode. I checked today and the broiler is working fine but the oven will not come on. Will the bake electrode I ordered take care of this? I am keeping the oven igniter just in case. I notice on the drawing part #16 is noted as a oven igniter but it goes to the broiler burner?
1 Answer Donald, The issue is most likely in the gas distribution valve WP9763716, or a loose connection in the wiring. The gas valve operates on 8 to 18 VDC from the DSI spark module and causes the igniter(s) to spark, a loose connection or a faulty winding on one of the interior solenoids could create the issue as you described it. Read More...
Rebecca S August 25, 2012 for Model Number Whirlpool Oven Model #GW395LEPS00 Hello, Several of the buttons on the keypad have stopped working. We purchased a control panel from your site and attempted to replace the part but that did not solve the problem. What do you suggest is our next step?
1 Answer Hello Rebecca. If the ribbon cable is seated good and some of the buttons do not work, you will need to order and replace the control board WP9760013 on the unit. Read More...
Javier August 19, 2012 for Model Number gw395leps03 I have a gas stove and the surface burners work but the bake compartment doesn't ignite. I disconnected it from the gas source. I'm trying to test the electrical parts, but code PF comes up and none of the controls work. I think the control will have to be replaced. Please help me!
1 Answer Hello Javier, If the controls don't respond to commands, it will take the control WP9760013 to correct the issue. Of course PF will appear every time the unit is unplugged and plugged back in. It is, by the way, awfully hard to troubleshoot a gas unit not connected to the gas supply. The ignitor should pull between 3.2 amps and 3.6 amps of current. At the time the proper amperage is drawn, the gas valve should open. If the gas is not connected, you can't tell if the gas valve opens or not. Therefore, I recommend that you reconnect the unit to the gas supply to troubleshoot the unit if replacing the control doesn't produce positive results. Read More...
Dustin July 15, 2012 for Model Number GW395LEPS03 Hello, I have an issue with my oven. The cooktop is in fine working order. And the controls/panel seem to be fine, but the oven will not come on. When I hit the bake or broil function the exhaust blower starts up and the panel shows your standard preheat countdown but there is no spark or gas coming through the burner tubes. Any advice would be appreciated. Thank you,
1 Answer Dustin, The likely issue is a faulty DSI spark module WPW10331686 located in the control panel or a gas valve issue WP9763716 located on the back of the range. Here are the checks you may want to make to diagnose the issue : First thing, check and make sure the power cord is attached to a properly polarized and grounded 120 VAC outlet. A proper ground is very important for the range to operate properly. Then you'll need to make several tests at the gas distribution valve. You'll need a multi meter to test voltage and resistances. At the valve body terminals, with the wires labeled and remove from the middle terminal to each of the outer terminals, you should read 215 ohms resistance. With the wires reconnected, when you select the bake cycle, you should have a reading of 8 to 18 VDC across the red and orange wires. When you make a broil selection you should have the same 8 to 18 VDC,across the orange and blue wires. If all checks are proper(within 10 %) suspect an issue in the gas valve. Read More...
David S July 01, 2012 for Model Number GW395LEPBOO When i hit the button to increase the temp of the oven nothing happens. it starts fine but cannot increase the temp. everything else works. do i need a new control panel?
1 Answer David, You may want to consider a control panel / key pad assembly first W10122294. You didn't mention any faillure codes or display errors, and with everything working except the adjustment key, it's not likely a control board issue at this point. Thanks Read More...
Meryl May 16, 2012 for Model Number GW395lepb00 i had just asked a question ("The start button on the oven wont work (doesn't make a sound or start the oven - if I hit other buttons like 350 degrees, it keeps going start? because its waiting for me to hit start which I can't). I had a repairman in here and he said it needs both the panel (1012294) and the control elect (9760013) Every other button works! It seems crazy that things need to be replaced. Is this true? He very well was trying to scam me.") and the response was the membrane AP4261256 . Does this mean that the 2 parts the repair place suggested do not need to be replaced, and this one part should fix it all? If this is the wrong part or it doesn't work, can it be returned?
1 Answer Hello Meryl. Yes, W10122294 is the only part you should need and is the black control panel. If it does not fix the issue, it can be returned. Here is a link to our return policy. http://www.appliancepartspros.com/customerservice/returns.aspx Read More...
Meryl May 16, 2012 for Model Number GW395LEPB001 The start button on the oven wont work (doesn't make a sound or start the oven - if I hit other buttons like 350 degrees, it keeps going start? because its waiting for me to hit start which I can't). I had a repairman in here and he said it needs both the panel (1012294) and the control elect (9760013) Every other button works! It seems crazy that things need to be replaced. Is this true? He very well was trying to scam me.
1 Answer Hello Meryl. Based on the information you provided, it sounds like the membrane W10122291 will need to be replaced. Read More...
Fletch January 16, 2012 I own a Whirlpool gas range super capacity 465. The oven door will not open and the display reads PF. How do I find the model number to order parts if the oven door will not open?
1 Answer Hi Fletch. You can use a wire coat hanger. Bend a strong hook at one end and carefully reach in and trip the latch. Keep in mind that this will more than likely ruin the mechanical linkages that trip each latch switch. This usually will happen during a self clean mode that opens the oven sensor wiring. Then the control board will keep the latch closed for safety and then usually use a F-3 code or a F-5 code. Is there a storage drawer that you pull out to see the model/ser. label ? Thank You. Read More...
Terry January 11, 2012 for Model Number GW395LEPQ00 Similar to others, the PF code is showing on the display and the time shows. The top burners work just fine. Tried the OFF/CANCEL button to no avail. Made sure control panel wasn't locked. I'm thinking the electronic control is toast. Is there any other possibility before buying a new electronic control?
1 Answer Terry, before you replace the ERC/Control, Check and make sure your power outlet is polarized, grounded and has a constant 110 to 120 VAC. Also check and make sure the voltage does not drop more than 10%, when you turn on the oven or a top burner. Install the control if all's OK. Thanks and Good Luck Read More...