Jeff P. January 29, 2014 No question, I just wanted to say I tried to get my Whirlpool Cabrio repaired at a couple local shops and no one would look at it. They said it was a disposable item and to buy a new washer. I looked on your site and read other peoples problems and you told them it was the suspension part ap4340124. I ordered the parts and it took me less than a half hour to install the parts. IT WORKED!!!! Thanks for the great job you people do. Jeff
1 Answer Hello Jeff, This is no problem for us since this is what we do. We appreciate your business and we can help anytime you have an issue. Just be sure to include the model number from the units' I.D. tag and we will always help all we can. Read More...
Joel December 22, 2013 for Model Number 110.27062602 Unit won't stay balanced and the tub makes a banging noise, (loudly), and then shakes bad till you shut it off. UL on screen.
1 Answer Hello Joel, UL is the fault code for an unbalanced load. If the load is not adjusted and the control doesn't see the lid opened for the load re-distribution, the fault code will not reset. If the codes keeps coming up you should try running the diagnostic mode to see if there are any more codes. The procedure is laid out for you in the tech sheet which should be on the unit. It should be in a ziplock plastic bag affixed to the inside or the front of the cabinet. Read More...
Earl December 14, 2013 for Model Number WTW6300 SWD Is there a recall on the Whirlpool WTW6300 SWD for UL code? We cannot get past the 9 minute mark when it starts banging violently. We have stopped it and rebalanced the loads so many times we're sick of it. Nothing we do makes it perform the way it's supposed to. We paid $350.00 once to have them replace some board they said was causing it. We bought it in Dec. 2006 and have had trouble with all this time. Ser. #CT3170647. If not, how can I fix it?
1 Answer Hello Earl. We do not handle any recalls. We are a parts supplier, not the manufacturer. However, to repair the unit, you need to replace the suspension rods W10820048 on the unit. Read More...
Richard November 30, 2013 for Model Number Whirlpool cabrio Every wash cycle the same. Wil not balance correctly . I have tried everything less clothes , more clothes , every combination you can think of ... Is there a part that wears out . That I need to change? Thank you for your time ... Richard
1 Answer Hello Richard. You will need to order and replace the suspension rods on the unit. Read More...
Phil B November 15, 2013 for Model Number Maytag MTW6600TQ0 If there is anything of any weight (like one terry cloth bath robe) in the tub, around 9 minutes (spin) it goes out of balance and I get a 'ul' code. I checked the suspension rods (absolutes great video on your site) and the rods appear straight and intact. Reading other questions though, it appears that these could still be the problem and the spring tension is the issue. Is there any way to see if the spring tension is the issue before getting the replacement kit (just hate spending money on something that doesn't appear bad). Great site - thanks.
1 Answer Hello Phil. If the unit does that, the rods are bad. If you replace them and they do not fix the issue, you can send them back. No way of testing tension in the unit. Read More...
Bugs November 12, 2013 for Model Number Cabrio w6800 washer UL code kept coming on and I just replaced the 4 Suspension rods unfortunately UL code came on with towels in wash.. What next to check???
Rick October 22, 2013 for Model Number WTW6600SW1 Hello, I am convinced that I need a replacement set of suspension rods for my Whirlpool Cabrio, it is going out of balance and giving the "UL" code when it goes through its spin cycle and it also sounds like someone is hammering on it. I got the top cover removed finally and got the suspension rods taken out and just from looking at them, they appear to be fine. I was wondering if I should be able to compress the springs on the suspension rods with my bare hands or if they should be completely stiff. Thanks
1 Answer Rick, The suspension springs can be compressed by hand as long as the rods are straight, and the springs are mounted properly you're machine is OK. You do want to check the ball joints in the top of the cabinet, make re they move freely and there is no excessive wear, check to make sure the washer is level in both directions and the legs are locked in place. You'll need to remove the wash plate and inner tub and check the hub assembly W10820039 if the "teeth" are worn or bent the tub won't engage properly and could also cause a "UL" code and hammering noise. Otherwise the issue would be in the rotary position sensor or stator on the bottom of the tub. Read More...
Mary P September 22, 2013 for Model Number WTW6600SW2 My washer is only 5 years old my suspension rods have worn out. They shouldn't have worn out this quick. I have already replace both pumps and agitator. So, now I have to buy the rods. I feel like I got a lemon. This washer was very expensive and I am a widow so not that much washing.
1 Answer Mary, The suspension rods for your unit are part number W10820048 and comes with all 4 rods. Read More...
Dank August 27, 2013 for Model Number 110.27062604 In February of this year I freshened up our '08 Kenmore Oasis washer which was making some rather bad pump & bearing noises (replaced pumps, hub, bearings & shaft and the suspension rod update). Recently in the "wash" mode it makes a loud creak/croak noise as it rocks back & forth during agitation. It isn't consistent nor constant, may creak/croak 3 or 4 times then normal for 20 seconds then back to creak/croak for a few movements or maybe for a minute or more...no rhyme or reason to its cycle as best I tell. I suspect the suspension rods are the culprit, which were replaced in February as well. Listening through the cabinet with a stethoscope the right rear corner is the noisiest. This is a new noise which we haven't heard previously. What are your thoughts/suggestions?
1 Answer Dank, You will want to make sure that the rods and springs still in place properly and not rubbing against metal. Read More...
David August 02, 2013 for Model Number WTW6200VW Model sounds like a jet engine during spin. Is this a suspension issue or something else?
1 Answer Hello David. The bearing are bad on the unit. You either need to replace the outr tub assembly W10193886 or the bearings W10435302 and the tool to replace them. Read More...