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Customer Questions and Answers for Suspension Rod Kit by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM17955348
Manufacturer Part Number: W10820048

The Suspension Rod Kit is an OEM part for Whirlpool washing machines. This kit includes four suspension rods designed to support the washing machine's tub assembly. By absorbing vibrations and stabilizing the tub during the spin cycle, these rods play a crucial role in reducing noise and preventing the washing machine from moving excessively. 

Causes of a bad Suspension Rod Kit can include normal wear and tear, overloading the washing machine, or frequent heavy cycles that put extra strain on the rods. 

Symptoms of a bad Suspension Rod Kit include:

  • The washing machine is excessively noisy during the spin cycle.
  • The tub seems unbalanced or moves more than usual, even with light loads.
  • The washing machine "walks" or moves from its original position during operation.
  • Unfinished cycles or error codes indicating an unbalanced load.

This OEM Whirlpool part can also be used on Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore/Sears brand appliances.

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Questions & Answers

For Whirlpool Suspension Rod Kit (Part Number: OEM17955348)

1 Answer

Timothy, This issue would most likely be caused by the suspension rods on the unit. One way to tell if they are going bad is with an empty tub you will want to push down on the tub and then it will pop back up when released. If it does not spring back up then the rods are most likely the issue.

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1 Answer

Hello Neicy, If it is the bottom end you are having trouble with you can use the handle of a small hammer to "bump" the retainer out of the socket on the side of the tub. If you are referring to the top end, lift the tub and rod so the ball can be lifted and rotated to remove it from the rod.

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1 Answer

Hello Josh. Based on the error code you provided, it sounds like the suspension rods are bad and will need to be replaced on the unit. Thank you.

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1 Answer

Troy, You will want to check to make sure that the magnets on the rotor are not damaged as this could cause the issue. Also check to make sure that there is no damage to the balance ring.

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1 Answer

Wi, It's not likely a transmission issue. First check and make sure the washer is level side to side and front to back. Make sure the levelling legs are "up as far as possible, washer cabinet is as close to the floor as possible, and the floor is solid. You didn't mention any noises or knocking sounds, so, raise the top panel and check or replace the W10780045 Suspension Rod Kit . Thanks,

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1 Answer

Hello Sam. You will need to check and see if the suspension spring on the back of the washer is off or broke and needs to be replaced. Thanks.

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1 Answer

Fix it myself, You will want to make sure that you got the correct suspension rod kit which would be kit part number W10247710 on your unit.

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