Daniel December 29, 2020 for Model Number WF330ANW/XAA I am having an issue where the washer will not spin up to full speed, stopping due to severe vibration. It also happened with the washer empty. I inspected the shocks and they seem to freely move within a 1.5" band then resist any further than that (ended up buying new ones). I completely disassembled the unit to inspect the spider (bearings and seal were all good). I need to finish cleaning the spider (very dirty and evidence of corrosion) and look for cracks. I lastly removed the balance ring and as I rotated it, it sounded like a viscous fluid shifting back and forth. Is that normal? Should I replace the balance ring?
1 Answer Daniel, The balance ring is as it should be. It sounds as though you have taken all the necessary steps to correct the issue. Read More...
Robert November 21, 2020 for Model Number WF337AAW/XAA The scenario: This washer does not send a consistent 120 volt signal to the discharge pump. It seems that the relay for the pump can be heard switching but VOM indicates no 120 volts at the pump leads. When this happens, the cycle seems to paused while attempting multiple times to energize the pump. After about 10-12 minutes, if the discharge pump remains off, a "nD" code is set. However, when this occurs, the cycle seems to continue when the "Start/Pause" button is pressed. Two Questions: What is the procedure for "Quick Test Mode" for this model? Is there some other component in series with the discharge pump which may be defective and prevent the proper pump voltage from being applied?
1 Answer Robert, There should be a tech sheet inside the unit to that will show how to put the unit into a service diagnostic mode but if there is no power getting to the pump then the control board will be the cause for this issue. Read More...
Leonard November 12, 2020 for Model Number WF45R6100AW/US Hope you can help. I have a Samsung WF45R6100AW/US front load washer. From day one it has always had a off balance problem. If I put more than two pairs of blue jeans in the washer it goes out of balance. (does not do it with say a small load of towels or whites) A loud banging can be heard coming from the washer and it bounces around. It will eventually will find balance and spin but after several attempts to find balance. It has damaged my outer door seal as a result. Any help would be appreciated. P.S. videos are of GREAT help thanks
1 Answer Leonard, it would be recommended that the spin basket DC97-21456A is wiggled around. If the basket does wiggle around inside of the outer tub, there is an issue with the spider shaft as there should not be any play. This could be something such as a loose bolt, or a crack in the shaft if there is play. If the basket does not wiggle inside of the outer tub, the next step would be to rotate the basket by hand slowly and listen for the counterbalance bearings to shift in the rings. Inspecting the shock absorbers DC66-00470D would be recommended next to ensure they are installed properly. Read More...
Nita October 12, 2020 for Model Number WF42H5400AW/A2 My washing machine has started to make loud noises in the spin cycle and shakes. The rubber seal around the tank needs replacing. You can move the drum front to back with your hand. How can I determine what the problem is?
1 Answer Nita, From your description it sounds like the bearings would need to be replaced from the noise and vibrating complaint. You can also have a damaged spider assembly but you will have to visually inspect that when you have the outer tubs apart. Bearing part numbers and seal are 6601-000148, 6601-002637, DC62-00156A Read More...
Dan October 10, 2020 for Model Number Samsung WF42H5200AW/A2 The washer will shake violently in spin, even when empty, it will sometimes bang hard after stopping and changing spin direction. The inner drum rolls freely and smoothly, has little deflection from the outer when lifted. When rolling by hand there is sometimes a noise that continues after the drum is stopped or direction is changed. The noise varies and is occasionally a rattle. Does this sound like a vibration damper-balance ring?
1 Answer Dan, based on the information provided, it does sound like the counter-balance ring DC97-12135A is failing and causing the tub to become out of balance when in a spin. It should not rattle when the spin basket is rotated. Read More...
Jeff October 05, 2020 for Model Number WF419AAW/XAA-03 I have dissembled the unit down to inner drum and rear tub assembly. With the inner tub seated flush inside rear tub assembly, there is no lateral movement of inner drum inside the rear tub assembly when attempting to move it back and forth. Looking down vertically at the space between inner drum and the rear tub assembly, and then spinning the inner drum I can see the bottom of the inner drum appears to be true visible against the inside wall of the rear tub assembly. However, the top of the inner drum appears warped moving closer and farther away from the top of the rear tub assembly as the inner tub spins. Per another users video, I noted the balancing ring on front of the inner drum appears to have been corrupted: it sounds like ball bearings are rolling free inside the ring with no liquid inside and making a sound as they collide inside the ring when spinning. I understand the shaft on back could warp and ball bearings could wear out - but how could the inner tub lose its symmetry? Can the inner drum be manually trued up by spinning the inner drum and using a rubber mallet to tap it back into a symmetrical shape? Again, just the front or top of drum appears out of symmetry. Should both balance rings be replaced or is just the front is sufficient if that is the only one making the noise? The rear flange (spider bracket) is corroded but not cracked - since unit is completely dissabled should I replace it? Should i replace ball bearings assuming they have worn by a period of the inner drum being out of allignment and balance?
1 Answer Jeff, it would be recommended that the spin basket assembly DC97-15478A is replaced as this would be the only way to guarantee that any warp is properly corrected. Read More...
Jairo September 03, 2020 for Model Number chavage99@hotmail.com Hi there: I replace the spider arm on my samsung because was damaged. when I put all the drum together and installed it on the washer machine, there is a lot of noise when it rotates. Then I though it might be the bearings , but I just removed the balance ring and test the drum rotation and the noise went away. Should I replace the balance ring? it is a noise that is loud when rotates; may be is a consequence of the spider shaft was damaged? Best regards,
1 Answer Jairo, It would be more likely that the bearings are bad and making the noise rather than the balance ring. Read More...
1 Answer Po Boi, the balance rings should produce a sound of a bearing rolling around in fluid when it is rotated. Usually, a more likely failure would be the spider shaft DC97-14875B or rear tub bearing DC97-15328F (can be identified if the spin basket wiggles up and down freely of the outer tub, there should not be any play between the two). These items can be inspected for cracks and corrosion to identify if there is a failure. Read More...
Georgy April 14, 2020 for Model Number gogigod.nospam@gmail.com samsung wf220anw/xaa washer. 5 years worked fine. now shaking. completely disassembled. looks like front balance ring problem, ordered new. but there is NO rear balance ring, and looks like never been. is it OK?
1 Answer Hello Georgy. If you are talking about p/n AP5581334 then the two of those are mounted only at the front of the washer. Thank you. Read More...
Mark D. March 30, 2020 for Model Number WF42H5600AP/A2 How can I verify if balance ring is ok? I have checked spider, bearings, replaced shocks, and stator/rotor. My balance ring sometimes makes a noise when rotated that lags the rotation. I understand there is a liquid in the ring but the sound seems somewhat line shot beads rolling in the ring, but it can definitely lag the rotation.
1 Answer Mark, There is a liquid in the balance ring and there will be ball bearing inside so it sounds like this would be good. Read More...