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Customer Questions and Answers for Thermistor Kit by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM12027516
Manufacturer Part Number: 12002355

The Thermistor Kit is an OEM part for Whirlpool refrigerators and freezers. This component plays a role in monitoring and controlling the temperature within your appliance. A thermistor is a type of resistor whose resistance changes with temperature changes, allowing the refrigerator's control system to accurately maintain the desired cooling levels based on the readings it provides. 

Causes of a bad thermistor can include wear and tear from constant use, exposure to extreme temperatures that can damage the component, or electrical issues such as short circuits.

Symptoms of a bad Thermistor Kit include:

  • The refrigerator or freezer is too cold or not cold enough
  • The appliance cycles on and off more frequently or for longer periods than normal
  • Unexplained changes in temperature settings

This OEM Whirlpool part can also be used on Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore/Sears brand appliances.

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Questions & Answers

For Whirlpool Thermistor Kit (Part Number: OEM12027516)

1 Answer

Wei, At 36 degrees the resistance of this thermistor should be 29.5K ohms and at 0 degrees it should be 86.3K ohms. At 0 it will be 10K.

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1 Answer

Richard, With there being ice on the freezer wall this sounds like a defrost issue and will want to check the defrost heater WP67002493 and thermostat WP67003426 for continuity. If they have continuity then the issue will be the control board WPW10503278.

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1 Answer

Kev-Web, Based on the information the thermistor kit would most likely be the issue with the resistance only being 6K at 42 degrees. Also check the defrost thermostat and the heater to make sure that they are good. If they check ok then the control board would be the issue.

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1 Answer

John, The Temperature sensor resistance would be 10K ohms at 77 degrees and 29.5K ohms at 36 degrees and 86.3K ohms at 0 degrees.

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Gary M. for Model Number GSS30C6EYY03

Found refrigerator at 60° and ice melting in freezer. Temperature for freezer set at 0° and fresh food at 35° degrees. Compressor was not running. Cleaned dust from coils under refrigerator. Unplugged refrigerator and plugged back in and compressor started running and kept running dropping temperature in refrigerator to 18° and freezer to -6°. Compressor finally shut off and am concerned it runs too long. Found the thermistors under small covers on wall of freezer and refrigerator and would like to check them at control board to rule them out as problems but don't know which wires to check.

1 Answer

Hello Gary, The unit will have to run for quite some time to lower the temperature in the fresh food and freezer compartments to a satisfactory temperature since the load in the unit and the liners will have to come down to proper temperature also. I would suspect a bad relay on the main control board W11088499 considering the description of the failure. The thermistors will be fine since it ran until cool and shut down when properly cooled.

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1 Answer

Hello Ed, There is only one thermistor in the fresh food section and only one in the freezer section. The one in the freezer is in the top left and the one in the fresh food section is in the light assembly. If the unit cooled down this much from just clearing the evaporator coils, there is likely a defrost issue.

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1 Answer

Paul, The refrigerator thermistor is located inside the refrigerator light assembly in the ceiling. if you look closely you'll see the three "slots" molded into the frame. First remove power to the refrigerator, then remove the clear plastic light lense. Squeeze the tabs on each side of the light cover and pull the cover down to release it from the frame. Remove the light bulbs. Use a flat blade screwdriver to release the four tabs along the sides of the frame, insert the screwdriver into the long slots and pry out carefully. Then use a clean or taped putty knife or similar tool and carefully pry the front edge of the light assembly housing, this will release the the tabs holding the front of the housing to the ceiling. Disconnect the wire harness from the cabinet liner and lower the assembly. Cut the wires to the thermistor and unclip the thermistor from the frame. Splice the wires and make sure the connection is water tight and moisture resistant, attach the replacement thermistor to the frame and reverse the procedure and restore power to the refrigerator.

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1 Answer

Hello Ann, Model MFI2569VEQ1 uses thermistor 12002355 and it is located inside the fresh food upper light assembly as per the manufacturers' service manual. Instructions provided as as follows: Remove upper light assembly by squeezing tabs on each side of the light cover and pull cover down to release it from the holding tabs. Remove the light bulbs and use flat blade screwdriver to release 4 tabs by inserting it in the long slots and prying out. Use a taped putty knife to carefully pry front edge of light assembly plastic housing. When released, disconnect connector that is plugged into the liner. The wires to the thermistor will have to be cut and the thermistor removed from the clip. Splice in the new thermistor and use grease or petroleum jelly to deter corrosion and moisture in the connections. Reassemble in the reverse order.

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1 Answer

Hello Tyler, You should first try setting the fresh food compartment to a Colder setting to increase air circulation. If this does not correct the issue in the next 24 hours, the control board WPW10310240 should be replaced. As a note, to use a wire nut correctly, hold the two wires beside one another without twisting and twist the wire nut onto the wires. This can be seen on utube videos if needed.

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