Raul Zamora May 21, 2020 for Model Number WRF767SDEM01 Hello, we are having issues with our fridge not cooling enough to keep stuff cold inside the fridge? The freezer has no problem keeping cold/frozen. Just wondering what part to replace.
1 Answer Raul, You will want to check to see if there is heavy frost build-up on the evaporator coils in the freezer compartment. If there is then you will need to check the defrost thermostat, defrost heater for continuity. If there is continuity then the issue will be the defrost control board. Read More...
Rawrestore May 16, 2020 for Model Number 10651772510 Kenmore Elite Side by Side Refrigerator, Dual Evaporator: Problem the fridge side evap freezes up (set at default temp 37degF) after only one month of manual defrost with hair-dryer; the freezer side works fine at set temp (0degF). Before ordering any parts from you, I need confirmation of which ones most likely causing this constant problem? There is no defrost heater in the on the fridge evap coil. I did notice two separate thermistors in fridge cabinet (#9 & #4 shown on refridge liner parts blowup). I also noticed wires (#12) on each side of air tower (#5), but do not know there function. Note the ice buildup only reached the evap fan once (made noise) and fan still functions. Would a bad thermistor cause this icing issue? If yes, which of two is suspected? How to test thermistor without cutting wire? Is there a troubleshooting process that can call up codes on front panel or at the control board? Any help you can provide is appreciated before parts ordered. Regards.
1 Answer Hello Rawrestore, the most likely cause of the defrost problem is the evap thermistor is not making a tight connection to the evap coil tubing, this can be done by securing it with some zip ties (wire ties), and replacing the evap coil foamed insulation W11098695 which is likely already compromised or cracked, correct airflow thru the coils is critical for proper cooling and especially defrost. As far as testing the thermistors they are about 8.8K ohms when measured in an ice/water bath, this ref came with a Tech Sheet giving all test procedures and part values, it is located under/behind the front lower grille. Read More...
Jose May 06, 2020 for Model Number WSF26C3EXW01 The fridge side is at 39 degrees, but it keeps freezing the food on the top shelf. What could be the problem. How can I diagnose it? Is there a video on how to replace the thermistor if that is the problem? You have a video or replacing a thermistor for a different model which is totally different to my model. Also, the icemaker is not making ice. I suspect that since water is flowing at the door dispenser, it cannot be the water filter. What other reason could be? Thanks for your attention.
1 Answer Hello Jose, this is not an uncommon complaint on SXS ref models, If this was a control problem, the fresh food section would be frozen top to bottom. As per the Usage booklet for your model: Top refrigerator shelf is colder than lower shelves - On some models, air from the freezer enters the refrigerator compartment through vents near the top refrigerator shelf. As a result, the top shelf can be slightly colder than lower shelves. The solution is to put food items that freeze easily on lower shelves also do not crowd the top shelf as the cold air from the damper has to be able to flow out and circulate freely. Read More...
Patey March 17, 2020 for Model Number MFW2055YEM01 I think your info is wrong for rc thermistor W10316760. Correct info is .... @ room temp 68F - 6.2k ohms, glass of ice water 32F - 16.3k ohms. What your saying is that is only 8.8k ohms for 32F
1 Answer Patey, According to the tech sheet at 32 degrees the resistance of the thermistor should be 8.8K. On your model, it does not specify what the resistance value should be but on the model that the question was listed under this is what was stated as a proper resistance. Read More...
Barty February 21, 2020 for Model Number GSS30C6EYB03 Hi, The diffuser just cycles open and closed continuously. What controls the diffuser? The diffuser door I can see opening and closing, opening and closing... Thank you
1 Answer Barty, the main control W11088499 would need to be tested at the connection P2 pin 5 to connection P1 pin 2 for 120VAC output to the diffuser. If there is 120VAC, then the next test points will be connection P2 pin 2 to connection P1 pin 2 for 120VAC return voltage from the diffuser when it is fully open or closed. If there is 120VAC return voltage, then the main control has failed. If there is not 120VAC return voltage, then the diffuser W10814173 has failed. Read More...
Lisa January 30, 2020 for Model Number KSF26C7XYY04 Freezer side stopped keeping things frozen. We cleaned all the coils, and at first thought it was the evap. fan, but the fan does work and run quietly at times. I bought a fan motor, but haven't done the replacement as I have seen it running just fine. I was looking for a defrost control board part, but can't seem to find one for this model? What keeps the evap fan running long enough to cool down the freezer? I was thinking this has to be something that is only relating to the freezer since the fridge is working perfect? Thanks for any help! Loved watching all your youtube videos!
1 Answer Lisa, if the compressor is operating and there is not a frost pattern on the evaporator or a partial frost pattern, then the likely issue would be a sealed system issue. If the compressor is not operating and there is not a frost pattern, the thermistor W10316760 would need to be tested for proper operation. At 50°F, the resistance should be 5.3K Ohms, 8.8K Ohms at 32°F, and 25.9K Ohms at 4°F. If the thermistor tests within a 10% tolerance, then the main control WPW10235503 would be the most likely failure. Read More...
Brian January 10, 2020 for Model Number WSF26C2EXW01 Hi, I have a Whirpool refrigerator (WSF26C2EXW01) with an issue where the refrigerator side freezes. The temperatures get down to 15 - 20 degrees. The opening which lets air in from the freezer is constantly opening and closing. I believe the problem may be the Thermistor not capturing the temperature properly. About one year ago I replaced the air damper control so hoping that piece isn't the problem. I already know how to install Air Damper Control. Can you provide any direction on how to install the Thermistor? Kind Regards, Brian
1 Answer Hello Brian, the problem is not the thermistor, if the control board was not able to read it correctly it would either have the damper open or closed all the time not cycling it. The cycling indicates the there is a problem in the damper and it needs replacing again. The fresh food thermistor is located behind a louvered cover on the right side front of the fresh food liner wall. Read More...
Taylor December 20, 2019 for Model Number WRS588FIHZ00 My freezer side is working fine; however, my refrigerator side is not keeping cold. Changing the temperature has not helped as the temperature continues to stay warm. I have tried unplugging and thawing out the fridge/freezer; however, after being plugged in for 24 hours it was cold for approximately 5 hours then went back to being warm again. Thank you.
1 Answer Hello Taylor, the fresh food section is cooled by airflow from the freezer through the top diffuser/damper W11164593, you can check this for airflow, the flapper should be open, till the fresh food side cools to about 38 deg. If it is open and no airflow check for a blocked return air duct from the fresh food section to the freezer, its located at the bottom left side of the fresh food wall liner Read More...
Roxanne November 11, 2019 for Model Number WRS526SIAH00 I have set my fridge at 45* because it freezes, and it still does. The ice dispenser also doesn’t work. The few time the ice dispenser has worked, the fridge was not freezing food. I’m thinking whatever is making food freeze may be freezing water line to ice dispenser. Please help
1 Answer Roxanne, the refrigerator and freezer thermistors W10316760 will need to be tested for accuracy from the main control W11088499. With the refrigerator unplugged, the refrigerator thermistor wires would be found at connection P5 pin 1 (white wire) and pin 2 (tan wire) and would be tested for resistance. The freezer thermistor wires would be found at connection P5 and would be the black wires at pin 3 and pin 4. The temperature of each section would need to be accurately measured and compared to the resistance readings of the thermistors. At 50°F the resistance should be 5.3K Ohms, 8.8K Ohms at 32°F, and 25.9K Ohms at 4°F. If the resistances are within a 10% range, then the likely failure would be in the main control W11088499. Proper temperature sensing by the control can impact the operation of an ice maker. Read More...
Cuma October 30, 2019 for Model Number GSC25C4EYY00 Whirlpool Gold I have a GSC25C4EYY00 Whirlpool Gold refrigerator. the refrigerator is freezing in the fridge site, too cold. Do you have a recommended check list for the cause? One reco was to replace thermistor (Whirlpool part no: w10316760). Where is this thermistor located in this model? Is there a DIY instruction how to replace this thermistor on this specific model? Appreciate help. Thank you.
1 Answer Hello Cuma, the fresh food section thermistor is part W10316760. it is located midway down in front under a louvered plastic cover on the right side wall.. To test it for accuracy you will need a multimeter set to check ohms, disconnect the thermistor put it into ice water and it should read 8.8k at 32 deg. Also check if any food items are blocking airflow to the thermistor. The more likely cause of the fresh food side overcooling is the diffuser being faulty, it is part W10572852. It is located in the upper rear upper section of the fresh food section through which the cooling air flows from the freezer section. Read More...