Cyber Mike May 09, 2021 for Model Number MZD2766GEW My older side-by-side Matag Refrigerator does not normally leak from the water/ice dispenser. It operates normal both before and after the following incident that occurred twice in the last month. You know how the refrigerator water/ice dispenser makes that click noise when you press your cup against the activator to start dispensing? Well I was in another room and overheard that noise repeatedly occurring (every 5 seconds or so). When I ran to the kitchen to investigate, I found a lot of water had already leaked everywhere onto the kitchen floor. When I opened the freezer door, the activator/clicking stopped but water kept dripping down. The water was coming from the ice-maker and was dripping down onto the freezer food shelves and down the dispenser opening. OBSERVATION #1: There was a full tray of ice that had been lifted upward, like what happens near the end of its ice-making cycle and the ice was stuck at the top - it didn't quite get pushed over the side into the ice cube reservoir. OBSERVATION #2: I arrived in the kitchen after only 30 seconds of click/activation noise and the quantity of water that spilled onto the floor looked like much more water than what would have dispensed through 30 seconds of dispensing water. So I'm thinking this is not the dispenser malfunctioning but the dispenser reacting to what was happening up at the ice maker. What do you think the root cause is? The Ice-maker? The dispenser? Something else?
1 Answer Cyber Mike, WIth the unit leaking in the freezer it sounds likely that the icemaker water valve has failed and would need to be replaced. Read More...
Ronette March 31, 2021 for Model Number MBF1958DEM00 my ice maker is making bit of ice but also is dripping water, therefore, there are cubes and then water dripping which freezes and makes a big block of ice. It is also very slow on making ice. Temp is set at 4 which is recommended. Does it need new thermostat? any suggestions?
1 Answer Ronette, it would be recommended that the ice maker W10884390 is checked to identify if the water leak is coming from the water inlet tube leaking water or if it is from the ice maker itself. If it is from the ice maker, the cubes are not able to freeze at a proper size due to the leak and it will take multiple harvests to create a large enough cube for the rake arms to bail the cubes out into the ice bucket. Read More...
Landon September 30, 2020 for Model Number MFI2665XEM7 Purchased (from you) and replaced icemaker in April 2020. Worked fine, until recently it filled, but the shut off didn't shut it off, so it over filled, ice got stuck and the shut off arm got bent because it was too full. I removed the ice maker and thawed the ice that was stuck, bent the shut off arm back into place and reinstalled the icemaker. Now, the icemaker makes ice, but every time it ejects ice the shut off arm stays in the up/off position and you have to manually pull the shut off arm down to get it to make more ice. What is the problem? Why do I have to manually operate the shut off arm?
1 Answer Landon, Check to make sure that the shutoff arm is in position properly and put a little vaseline at the point where the shutoff arm connects in the back of the icemaker to help it move more freely. If this does not correct the issue then it sounds like the icemaker may have gotten damaged and would need to be replaced. Read More...
Wm August 19, 2020 for Model Number WRS322FDAW04 Ice maker cycles continuously - NON STOP. H-2-O does not flow When water valve is jumped out between V - L water flows to ice maker. H-2-O on door dispenses correctly. Tray is cold and has frost on it. Have replaced motor controller 3 times with same result. .
1 Answer Hello Wm, the ice maker's internal thermostat is stuck closed, the ice maker replacement is WPW10300022. The control module does not come with the thermostat, that part is WP2321258. Replacing just the thermostat also requires this special adhesive WP4317852 to be used for proper thermal conductivity to the side of the mold. Due the design of the ice maker's water fill circuit should this thermostat stick closed and the ice maker run continuously the water valve will not be powered as that would cause a flood condition. Read More...
Cb May 25, 2020 for Model Number KSRS25FGSS13 We have black flecks in ice and the bottom side of the ice mold is black as if it over heated. There is also black soot on the bottom side of the ice mold. We are planning on purchasing the ice mold and the alumilastic cement. Is there any thing else you recommend to purchase to resolve this issue? Also what is the cost of a whole new ice maker replacement? Thanks for your help!
1 Answer Hello CB, as a suggestion for this type of problem you would be better off replacing the entire ice maker assembly, it is part 4317943 and the current price can be viewed on our website for the part. Read More...
Dean January 19, 2020 for Model Number Ksra22fkssoo How do I find what part needs replaced? I am not getting water to ice maker.
1 Answer Dean, You will want to check and to see if there is power getting to the ice maker when it goes into a cycle. If there is power but no water flowing then check to make sure that the fill tube is not frozen. If it is or if it is not then the water valve will be the issue. Read More...
Pappy August 18, 2019 for Model Number ED25QF Water running to icemaker keeps freezing up in shute leading to icemaker. Could it be cycling thermostat not allowing ice to dump an causing water to back up an freeze in shute?
1 Answer Hello Pappy, you'll want to check the water valve to see if it is slowly dripping water rather than fully closing. Hope this helps! Read More...
Jimmie August 05, 2019 Ice maker will not cycle and remove ice from mold. I've replaced the water valve and checked to make sure all switches are working. Continuity on the mold heater is OK. I think it is the cycling thermostat that may not be working properly. Can I place a jumper across the cycling thermostat to verify the cycling thermostat is good or bad. I did remove the thermostat placed in the freezer and then checked continuity and it is closing. When I warmed it up it opened and lost continuity.
1 Answer Hello Jimmie, yes, you can use an insulated wire jumper between ice maker terminals T-H, and as long as you have 120v between terminals L-N the ice maker motor has to start turning, if not replace the ice maker assembly. Read More...
Janet February 22, 2019 for Model Number ed5kvexv007 We just put the water inlet valve on and we are now getting water flow from the water dispenser but the water is not coming into the icemaker. I noticed someone jumpstarted their ice maker, how do you do that?
1 Answer Janet, you may want to check the water inlet tube at the icemaker to see if it is stopped up with ice. This can occur when a valve has failed and leaks water. If the original valve was leaking small amounts of water into the inlet tube, it would cause the tube to freeze up and get clogged. If it is frozen up, you can use a turkey baster to spray hot water into the tube to easily clear it. Also, you can use a jumper wire by placing it in the T and H slots of your icemaker motor module and when the motor clicks you would want to remove the jumper. The door switch would have to be pressed in for the icemaker to start its harvest. Once it is in harvest mode and the jumper is removed, you will want to access the valve and test the incoming voltage to the icemaker solenoid as it should receive 120VAC when the icemaker is in its last stage of the harvest. If it does not receive voltage, then you may have either a bad icemaker or a broken wire. Read More...
Rudy December 13, 2018 for Model Number 106.9552882 This Kenmore has been making ice for years. Recently, it can't keep the bin full. After a day or two, it starts catching up. Possible thermostat problem? Thanks
1 Answer Hello Rudy, This can be caused by a failing cycling thermostat in the icemaker assembly or a bad heating element for the ice mold. Either one can cause a slow ice production complaint. This can also be caused by the temperature in the freezer compartment not being set low enough. If the temperature in the freezer is 20°F or higher, the cycling thermostat will not cycle the icemaker on. If it is very close, like 18°F or 19°F, it may still produce the complaint. It is advisable to replace the complete icemaker assembly D7824706Q to correct the issue if temperatures in the freezer compartment are set to maintain between 0°F and 10°F. Read More...