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Customer Questions and Answers for Washer Gear Case by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM20981754
Manufacturer Part Number: W11454734

The Washer Gear Case is an OEM part for Whirlpool washing machines. It plays a crucial role in the washer's transmission system, managing the agitation and spin cycles by regulating the drum's movement. This ensures that the washing machine operates effectively, providing thorough cleaning and efficient water extraction.

Common causes of a bad gear case include mechanical wear from extended use, damage from overloading the washer, or internal failures within the gear mechanism. Such issues can disrupt the washer's ability to perform its cycles correctly.

Symptoms of a bad gear case include:

  • The washer failing to agitate or spin
  • Loud grinding or clicking noises during operation
  • The washer leaking oil or grease
  • Incomplete wash or spin cycles

This OEM part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore models.

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Questions & Answers

For Whirlpool Washer Gear Case (Part Number: OEM20981754)

1 Answer

Hello Gregory, thanks for reaching out to AppliancePartsPros.com On this washer, the gearcase is set to the spin position by default, so if it is only spinning the agitator either the gearcase W11454734 has failed and needs to be replaced or something is engaging the gearcase to be in agitation all the time. You might try unplugging the washer or turning it off at the breaker and spinning the tub by hand. If the tub and agitator spin together when there is no power to the appliance but move separately of each other when the washer is connected to power, then the control board W11116592 is engaging the shift actuator when it shouldn't and will need to be replaced. If the tub and agitator are always moving independently of each other, you'll need to look at the splutch/clutch assembly W10721967 and the shift actuator W11481722, these are located on the bottom of the gearcase under the washer. Remove those 2 components and see if that frees up the gearcase so that the tub and agitator move together. Even if it doesn't you'll want to look at the teeth and splines on the clutch for wear, that could be the stripping noise you are hearing.

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Dave for Model Number Kenmore Washer Model 110.22352511

I have a Kenmore top load washer. It makes a clunking noise that repeats several times as it switches from wash/drain cycle to the spin cycle - almost as if something is not catching. It has also started leaking below the washer. I have replaced the clutch, the shift actuator and the drain pump but the clunking noise and leak are still happening. When I did replace those parts, there was a lot of grease on the floor area beneath the washer and the belt drive protection cover and the original clutch were covered with grease as well. After reading through the questions, it appears the transmission is the only thing that could be responsible for both, especially with the presence of grease on everything. Is it possible that something else could be worn out and needs to be replaced? Thanks.

1 Answer

Dave, thanks for your question. Based on the information and the list of parts already replaced, the gearcase assembly is likely the next step. W11454734 - W11454734

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1 Answer

D. Thank you for your question. If the noise that the unit is making is a loud grinding noise then it would most likely be an issue with the bearing which would require the gearcase to be replaced.

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1 Answer

Hello H, thank you for contacting Appliance Parts Pros. This is probably coming from the drive belt, usually from overloading. I would recommend replacing the drive belt [WPW10006384].

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1 Answer

Hello Gabriel, thank you for contacting APP, This may be an issue with the Inner Basket W10752719 or the Gearcase W11454734. I would remove the inner basket from the unit and roll it across smooth, solid flooring to see if it wobbles as it rolls to determine if the tub may be out of round. If the tub has gone out of round it will need to be replaced. Also, inspect the Tub Ring W10849477 for any damage and replace it if necessary. If the tub ring and inner tub/basket appear to be in good condition I would suspect an issue with the gearcase.

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1 Answer

Hello RIch, thank you for contacting APP, I would recommend checking if there is anything stuck between the Agitator W11550891 and the Inner Tub W10752719, as well as the Inner Tub and Outer Tub W11219115. If there is no debris or obstruction between these, replace the Gearcase W11454734.

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1 Answer

Doug, unfortunately, the model provided is not showing as valid. If the model number could be verified and provided in a new question, it may allow the most accurate information to be presented. However, if the model shows to be WTW5000DW1, the gearcase W11454734 can fail and not leak oil. The failure would be identified through the process of elimination. If the clutch shifter is shifting properly and the motor rotates but the spin basket does not, the drive hub W10528947 would need to be inspected for stripped-out teeth. If the hub is not damaged in any way, the transmission would be the likely cause of failure.

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