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Customer Questions and Answers for Thermistor Kit by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM12027516
Manufacturer Part Number: 12002355

The Thermistor Kit is an OEM part for Whirlpool refrigerators and freezers. This component plays a role in monitoring and controlling the temperature within your appliance. A thermistor is a type of resistor whose resistance changes with temperature changes, allowing the refrigerator's control system to accurately maintain the desired cooling levels based on the readings it provides. 

Causes of a bad thermistor can include wear and tear from constant use, exposure to extreme temperatures that can damage the component, or electrical issues such as short circuits.

Symptoms of a bad Thermistor Kit include:

  • The refrigerator or freezer is too cold or not cold enough
  • The appliance cycles on and off more frequently or for longer periods than normal
  • Unexplained changes in temperature settings

This OEM Whirlpool part can also be used on Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore/Sears brand appliances.

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Questions & Answers

For Whirlpool Thermistor Kit (Part Number: OEM12027516)

1 Answer

Hello Bob. You will need to check and see if the damper WP67003903 is broke or not working properly on the unit. Remove the damper from the control assembly and check to see if the door is broke and is not closing. If the door is not broke, test for power coming to the damper. If there is power there, and the door does not close, you will need to replace the damper. If the damper is opening and closing properly on the unit, then you will need to test the thermistor 12002355 in the control panel. It should read around 10K at room temperature. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

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Ray for Model Number MFF2557HEW

Maytag refrigerator model MFF2557HEW has a froze over evaporator. Turn power off to defrost and unit is at room temp. Remove back panel to check heater. Heater has 29 ohms resistance. Thinking the thermistor is bad; proceed to perform Service Test 1 to 6. Service Test 1 - Defrost Thermostat & Defrost Circuit Test does not respond as the instruction sheet explains. After pressing the refrig + button, to start Service Test 1, the Freezer display reads 1; the refrig display reads 4 for about 3 seconds, then goes blank (no character of any kind). There is no power to the heater. Service Test 2 to 6 work like the instruction sheet explains and pass the test. Does the blank refrig display and no power to the heater mean the control module is bad? Thanks, Ray

1 Answer

Hello Ray. Based on the information you provided, it sounds like the control board WPW10503278 is bad and will need to be replaced. Hope this helps.

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1 Answer

Pedro, You will need access to a multimeter. You'll need to remove the freezer drawer, then the freezer back wall to access the heater WP67001794 and the thermostat WP67003426. With the multimeter set for RX1 scale resistance, you will remove the wire connections and check for a "closed" circuit on the heater terminals, and then the same "closed" circuit on the thermostat wires,as long as the thermostat is below 40 degrees F. (a glass of ice water works well). Make sure there are no loose connections or ice in the wiring connectors. You should be able to find the "tech Data" sheet, behing the kickplate grille, in a plastic envelope, and can conduct the tests for all of the systems in the refrigerator. If all checks are OK, you'll need the control board WPW10503278. Here's some meter usage information, should you need it : [http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html] Thanks and Good Luck

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Gene for Model Number AMANA - ABB2224DEW

I purchased this unit in 2005 and haven't had any problems so far. Currently freezer way is too cold. I lowered the electronic adjuster from 4 to 2 (7 is the coldest setting) but it is still too cold and seems to be getting colder (setting is having no effect). The refrigerator section is about normal but I'm checking the temperature as I type (45Degrees F) but I just turned it back on after cleaning the evaporator coils and fan blade. I need a hammer and chisel to get at my chocolate ice cream. LOL I guessing on my freezer temperature because my A/C thermometer only goes to 0 degrees F. It looks like -20F, my best guess (on setting 2 for the freezer, 7 being coldest). for the past 6 years we have not moved the settings from 4 for the refrigerator section and 4 for the freezer section. the refrigerator section has alway been a tad on the warm side for soft drinks as such. My first thought was the thermostat. I checked under the unit and it was full of dust, which we cleaned and cleaned the fan blades as well. Everything looks good. If it was the defrost circuit, shouldn't the freezer be getting warmer ? Thanks, Gene

1 Answer

Hello Gene. If the thermistor 12002355 is bad it will cause the unit not to cool properly. You will need to test the thermistor. Here is a chart to go by. Thermistor Temperature Resistance 77°F..................10,000 ohms 36°F..................29,500 ohms 0°F....................86,300 ohms You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. Hope this helps. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

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1 Answer

Hi James. It sounds like you need the main control board part # WP12782036SP. It is located in back beside the compressor covered in a box.You need to disconnect power and see if the board has smoked or open traces can be seen. Thank You.

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1 Answer

Hi Glen. The most # 1 cause of the defrost part # WP67003426 not operating will be the defrost thermostat is defective and not closed to allow the heater to receive the 120 vac to the heater part # WP67002493. The thermostat will be closed in temperatures of 14° or close to it. The heater should read 11-18 ohms . This defrost should be controlled by the controls you already replaced part # WPW10503278. Thank you.

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1 Answer

Pam, You can check the freezer thermistor at the electronic control/display panel in the fridge compartment, heres some infor : On the jazz control board connector J2 pin 3 (white/orange) and Pin 2 9white/yellow)Unplug connector from the board and check resistance across the 2 wires , Temperature/resistance at 77°F / 10,000 ohms, at 36°F / 29,500 ohms, at 0°F / 86,300 ohms. The refrigerator compartment Thermistor is mounted to the control panel housing interior, has the same resistance readings and is in the same J2 connector, pin 3 (white/orange) and pin 1 (white). Should you need a thermistor 12002355 will be used to replace either one. Good Luck and Thanks

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1 Answer

Hello James. It sounds like you may have a defrost problem with the unit. Check and see if there is any frost build up on the back wall of the freezer. If so, you will need to test the defrost heater W10825088 and the defrost thermostat WPW10165425. They should read closed for continuity when cold. You can test this with a multi-meter TJMA-DMT3. I will include a link at the end to assist you how to use the multi-meter if needed. If both parts are good, you will need to replace the defrost timer WPW10503278. Once the problem is repaired, you will need to thaw out the ice on the coils before the unit will operate properly. Hope this helps. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

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